Partner Development Specialist Canon/Targus Get a front row seat to the newest products and latest innovations in the tech industry. You'll be responsible for bringing cutting edge technologies to a nationwide audience. Merrimack, NH CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more&mdas

Resolves advanced technical hardware and software issues. Provides resolutions to issues escalated by Level 1. Advanced knowledge in administrative tasks on workstations. Extensive knowledge in software, hardware, network, and peripheral support. Over the phone remote support and hands on support to resolve technical issues. Responds to tickets escalated from our Level 1

Under the direction of the Manager of PC Services, provides second level support to end users. Maintain and repair PC hardware. Acknowledge and resolve user service requests utilizing the service request management system. Applies standard principles, concepts and techniques toward the identification and resolution of user problems. Provide resolution to an assortment of

Supervises assigned coordinators supporting current projects to ensure a smooth operation and high customer satisfaction Keeps the team informed on related project and updates. Manages and validates weekly timesheets, schedules and approve time off requests. Ensures agents follow company policies and legal guidelines. Attends internal and external client meetings. Handles

Works directly with Account Managers and Sales Managers to identify sales opportunities in the practice area through book of business reviews. Collaborates on business development and communications with the sales teams. Increases knowledge of technology in respective practice area, keeps abreast of changes, and maintains or achieves certifications for professional develo

Prioritize customer service experience as a top priority, with a keen eye for detail and responsiveness to urgent requests. Take initial calls from end users, logging data efficiently and effectively. Provide initial diagnosis for potential resolutions, ensuring swift and accurate troubleshooting. Monitor tickets, prioritize work for analysts and engineers, and provide cl

Coordinates projects with Technical Services team from discovery to production and provides updates for all pre production orders in the department. Serves as first point of contact and the liaison between the TIDC and Sales for all onboard and design requests (discovery, costing, RFP). Communicates updates to sales and customers on an ongoing basis. Manages and provides

Acts as a dedicated consultative resource for Sales, Sales leadership, and customers focused on Microsoft solutions providing recommendations that best fit the goals of the customer. Presents on customer calls with all stakeholders providing options that provide clarity and control for customers based on their needs and budget. Delivers industry based insights to our cust

Enterprise Account Executive Enterprise You’re the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry’s biggest tech manufacturers. Remote, GA CONNECTION At Connection, our purpose is simple we connect people with technology. From hardw

Inside Sales Account Manager (Hybrid or Remote) You're the heart of Connection. A people person who loves to help, listen, and learn. Join our team of experts to grow your career and work side by side with specialists from the industry's biggest tech manufacturers. Merrimack, NH CONNECTION At Connection, our purpose is simple we connect people with technology. From hardwa

Performs moderate to marginally advanced testing, troubleshooting and repairing of defective computer systems. Ensures contents and specs of refurbished and repaired items are validated for completeness and high quality of work. Ensures refurbished and repaired items meet customer, manufacturer and industry standards upon completion. Mentors, trains and assists Technician

Order Processing Responds timely to client requests and prompt placement of orders within company procedural guidelines to meet the client’s SLA. Understanding of shipment cutoff times for all major distribution partners and carriers. Proactive communication to client on order placements including order ETA and back order information at time of order placement. Esca

The contract Field Technician will be working for our client, for 'remote' deployment work. This individual will assist users with migrating to new laptop computers, assisting with locating their data, basics of a new device, installing printer drivers, and downloading and installing additionally needed software. They will also troubleshoot basic end user issues on variou

Collaborate with HR stakeholders to understand business needs, processes, and challenges. Act as a liaison between HR and IT departments, facilitating communication and alignment on projects and initiatives. Conduct detailed analysis of HR systems, data structures, and workflows to identify areas for optimization. Translate business requirements into technical specificati

What You Bring to Connection A strong drive to succeed. Excellent customer service skills. Superb verbal and written communication skills. Proficiency with popular business applications including Microsoft Word and Excel. Attention to detail. What is a typical day? Provide superior customer service to the Account Manager and customers during the order fulfillment process.