Provide a dvanced level of configuration and troubleshooting knowledge for macOS Create and administer Apple operating system installation and application packages using JAMF Pro K n owledge of installing, configuring, and supporting the following third party software ActivClient , Centrify, McAfee Security, Citrix, Cisco Anyconnect and/or Juniper VPN. Provide COTS suppor

Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours. Provide IT support services and call triage, including First Call Resolution, Impact and Priority Based Incident Categorization. Provide timely customer feedback, monitor/update assigned ticket status

Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours. Provide IT support services and call triage, including First Call Resolution, Impact and Priority Based Incident Categorization. Provide timely customer feedback, monitor/update assigned ticket status

Serve as the knowledge expert to ensure availability, performance and security of all applications within the JSP application portfolio. Provide expertise in the architecture, deployment, and sustainment of COTS, GOTS, and custom built applications. Ensure availability, optimum performance, and security for all applications within JSP application portfolio, to include cus

Quality Assurance Analyst Job ID 2024 7836 Job Locations US MD Andrews AFB Category Engineering (non IT) Type Regular Full Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three dec

Network Administrator Job ID 2023 7505 Job Locations US HI Honolulu Category Telecommunications Type Regular Full Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of e

Service Desk Fusion Center Job ID 2023 7513 Job Locations US AZ Fort Huachuca Category IT Support / Technician Type Regular Full Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages thr

Provide technical ability in supporting the OSS task within the JSP infrastructure. Provide technical expertise in the architecture, deployment, and sustainment of COTS, GOTS, and custom built applications. Provide the structure of the OSS OOB Management Network architecture, governance and oversight of the enterprise tools by first capturing and gathering the tools hoste

Systems Administrator Job ID 2023 7500 Job Locations US HI Honolulu Category IT Administrator / Analyst / Architect / Engineer Type Regular Full Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower

Service Desk Fusion Center Job ID 2023 7511 Job Locations US AZ Fort Huachuca Category IT Support / Technician Type Regular Full Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages thr

Manage the lifecycle of all problems (average 25 30 monthly), ie., unknown cause of one or more incidents, and shall continuously analyze trend data of systems, capabilities, costs, flexibility, performance, and reliability of existing infrastructure and identify operational gaps. The expected outcomes of the gap analyses are recommended solutions that will improve capabi

Systems Administrator Job ID 2023 7491 Job Locations US AZ Fort Huachuca Category IT Administrator / Analyst / Architect / Engineer Type Regular Full Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Emp

Perform duties associated with entire scope of the contract. Manage a wide range of daily operations, incidents, troubleshooting, and initiatives, system and application upgrades. Manage the overall Operations of the contract in direct coordination with the On Site Program Manager and Government Leadership. Manage a wide range of daily operations, incidents, troubleshooti

Service Desk Job ID 2023 7499 Job Locations US AZ Fort Huachuca Category IT Support / Technician Type Regular Full Time Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of

Serve as the knowledge expert of all security related aspects of the JSP computing environment. Provide expertise implementing and maintaining security postures within complex network architectures. Provide expertise in Defense in Depth concepts supporting DoD infrastructures, C&A, physical and personnel security concepts. Provide the appropriate level of confidentiality,