Conducting remote GIS and potentially on site as needed, configuration, setup and maintenance of GIS data. Coordinating customer (agency) information between MSI and the customer resources Manage communication with customer contact(s) related to the overall project schedule and maintenance. Completing department and project required reports and documentation within set st

Lead, recruit and develop a team of sales professionals, providing guidance, coaching and support to drive performance and achieve sales goals. Meet and exceed sales targets for growth, orders, revenue, and margin. Develop and execute comprehensive sales strategies and action plans to capitalize on market opportunities and drive revenue growth. Identify key market segment

Collaborate with the Sales Operations and Channel Operations teams to fully understand success goals, support and sales processes with an aim to identify process breakthroughs and reduce friction for internal teams, partners and end customers Understand and manage Salesforce data models to accurately identify/correct missing data, align data structures and map fields in s

Day Shift Wednesday Saturday, 6 00 AM to 4 30 PM (Pacific Time) Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizi

Our implementation specialist works side by side with our Sales teams and plays a critical role in the deployment of services for our most strategic accounts. Implementation Specialists have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. Ideal candidate is someone who is passionate about

Act as Lead System Technologist (ST) on projects or system upgrades, capable of directing self and other assigned project STs and able to mentor less experienced STs. Post sale implementation of voice and data communications systems. Provide technical support on specialized telecommunications systems and public safetyproduct applications for the Federal DoD. Performs spec

This position is responsible for developing and implementing political and funding strategies for large scale public safety technology projects. These strategies will often involve developing and driving legislative initiatives, as well as advocating with both the executive and legislative branches of state/local government and the ability to get state or local elected le

Mobilize the Emergency Response Team (ERT) via PagerDuty Prepare written and verbal incident communications for distribution to internal stakeholders, external customers, State and Federal commissions Coordinate Post incident Reviews (PIR's) to drive continual improvement Prepare customer facing Root Cause Analysis (RCA) documents Monitor and continually improve incident

include but are not limited to Engage with an assigned group of customers and/or Customer Success Advocates to understand and deliver provisioning, configuration or other technical adjustments that empower the customer to improve or expand their use of the Motorola Solutions Command Center Software or Mobile Video Software portfolio in alignment with their agency goals and

include Be the expert on our end customer experience, from onboarding to support, engagement and advocacy. Contribute to the vision for our Self service platforms based on an understanding of business, user needs, and our platform architecture. Act as a product manager manager of our end customer experience develop, maintain, communicate and evolve our customer experience

Our Professional Service Specialist (PSS) works side by side with our Sales teams and plays a critical role in the deployment of services for our most strategic accounts. The PSS have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. Ideal candidate is someone who is passionate about our pro

By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross functional solutions to customer challenges. Senior Customer Success Man

By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross functional solutions to customer challenges. Senior Customer Success Man

We are looking for a candidate with experience in managing support staff including; customer service, pre recovery processing and escalated account scenarios. Candidates need to be well rounded, flexible and driven. The Supervisor I position will be responsible for assisted tasks for their Manager and daily tracking of all case workers in the MVTrac Recovery division. A s

This is a customer facing position that relies on solid presentation skills, experience with a wide variety of audiences and a deep knowledge of various public safety agencies. Working with both customer and internal teams requires excellent interpersonal skills, leadership qualities, communication skills, and a collaborative attitude. Public Safety industry experience is