Nasco Education is seeking energetic individuals to join our Customer Care team. The individuals in this position will assist in entering and monitoring orders and helping customers with any issues or questions they may have. Nasco offers its customers a wide variety of products, sold online through our website or through catalog orders. Duties of the position may include

The Service Support Field Advisors are the on site liaison between the Centralized Service Support Operations Center and on site Service Center Operations as well as the end to end point of contact for Rivian owners/fleet companies needing assistance with vehicle education, charging, and/or connectivity questions, and roadside or servicing/repair of their Rivian vehicle.

Responsible for eCommerce creates, approves, and packs web orders to be shipped out, payment corrections. Assists with receiving and invoicing for all incoming merchandise, rentals, and textbooks. Handles returns to suppliers as needed. Communicates with customers and responds to customer emails and voicemails through the bookstore email account. Completes rental renewals