The Infrastructure Support Technician performs basic technical services for Black Box customers at a client site. This position utilizes tools, training and expertise to maintain various communication systems and network applications for Black Box customers, all while providing excellent customer service. Essential Functions Provide technology support for Black Box custom

Documentation Creation and Management Develop and maintain detailed documentation for data center processes, procedures, and standards. Create user manuals, technical guides, and operational handbooks. Infrastructure Documentation Document the physical and logical layout of the data center, including server racks, network configurations, and cabling diagrams. Keep records

Coordinates recruiting efforts to obtain qualified Sales and Leadership Team Members , as required, including interviewing and scheduling arrangements with the requesting department management for exempt and non exempt jobs up to the managerial level. Discusses requirements for various job vacancies with appropriate management. Interviews, screens and, where applicable, t

Create and Manage pick plans for accurate and timely order completion. Responsible to evaluate inventory variances including verifying bin locations and communicating corrective action plans with supervisor. Schedule all pick ups for outbound freight. Ensure each order is processed, packed, and shipped to the proper shipping location based on the sales order by the end of

Revenue and Margin Growth Collaborate with the sales and business development teams to identify opportunities for revenue growth within the client portfolio. Develop and execute strategies to maximize margin and revenue, including upselling, cross selling, and expanding the scope of services offered. Portfolio Management Oversee a portfolio of client accounts, understandi

Candidate will need to be qualified in installing, testing and certifying structured cabling in a data center environment. Introduction Black Box Network Services, the global leader in communication system integration, is looking for a Network Infrastructure Technician with a proven track record in Working in a structured cabling environment. Installing single and multi m

Deliver and configure network infrastructure equipment, services and solutions needed to support client networking systems and environments. Perform day to day field installation, configuration, service, preventive maintenance, and decommission of dedicated and shared data infrastructure such as computers, network equipment and/or other telecommunications and network devi

Perform skilled infrastructure/structured cabling work in the installation, service and maintenance, repair and alteration of low voltage category cabling, fiber optic cabling, communications cabling and other various low voltage cabling systems. Complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equi

Deliver unified communications (UC) solutions to support existing and future platform, product and service functionality and multi platform integration at client locations. Perform day to day installation, service, programming, testing and troubleshooting of UC systems which include Premise Based; Hosted and Cloud Solutions. Cisco, Unify, Zoom, NEC Responsibilities Instal

Design, deploy, and manage VMware virtualization infrastructure, including ESXi hosts, vCenter Server, and associated components. Monitor the performance and health of VMware environments, troubleshoot issues, and implement solutions to optimize performance and reliability. Manage virtual machine provisioning, configuration, and resource allocation. Implement and maintain

Initial point of contact for clients requiring technical troubleshooting experience on hardware, software, network and connectivity issues. Identify, research, analyze, diagnose, resolve and close first level technical problems in a quality and timely manner. Escalate irresolvable issues requiring Tier 2 support assistance within prescribed service levels and procedures f

Strategy Leadership Qualify the opportunity in terms of the Black Box objectives, capabilities, resources and current position in the overall competitive landscape. Make recommendations whether to pursue or decline the opportunity/pursuit. Consult with key stakeholders to build an effective team which can meet the potential customer's objectives. Lead the pursuit strategy

The patching cabling between network equipment and customer's network The installation of power cables from equipment to power supply in rack/cabinet/closet The installation, troubleshooting and de installing network equipment Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.) Install, troubleshoot, and de install Network mo

Black Box Network Services, the global leader in communication system integration, is looking for a Network Technician with a proven track record in Racking and stacking of network devices Cable patching Physical layer troubleshooting Equipment disposal activities Installing and troubleshooting Cisco and Avaya IP phones This position will support facilities management, si

Perform skilled infrastructure/structured cabling work in the installation, service and maintenance, repair and alteration of low voltage category cabling, communications cabling and other various low voltage cabling systems. Complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equipment, racks, and rel