Schedule Weekly Hours:

Do you have a passion for EMS education and quality improvement?The EMS Education department is searching for a Program Manager to provide oversight and development for our educational programs. This role is responsible for budgeting, supporting EMS system strategy, and building relationships with internal and external stakeholders.

What you'll do:

• Oversee and develop the EMS Education department

• Manage budget and support EMS system strategy

• Develop and maintain stakeholder relationships

• Create customized educational curriculum

• Ensure quality improvement activities are consistent and adaptable

• Streamline educational and quality assurance processes

What you'll need:

• Bachelor's degree in education or related field

• 3-4 years as a Paramedic, Nurse, or related clinical practitioner

• Prior experience in Emergency Services or Ambulance

• NREMT-P or RN licensure

• Ability to work fully on-site at the Regional Operations and Communications Center (ROCC)

At Gundersen Health System, you'll enjoy:

• Competitive Benefits:We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution.

• Work-Life Balance:We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays.

• Health & Wellness:Relax and recharge in our Zen Room with massage chairs, or take advantage of our corporate gym, yoga classes, and local gym discounts.

• Professional Development:Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center.

• Diversity, Equity & Inclusion:We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources.

• Additional Perks:Enjoy an 18% discount on your Verizon data plan and a 20% discount on Gundersen services not covered by insurance.

Join our team and make a difference!

The GHS EMS Education department provides education, quality oversight, and medical direction to nearly 40+ EMS services and agencies in three states. Service oversight includes the Gundersen owned and operated ambulance services.

The Program Manager is responsible for departmental oversight and development, budgeting, support of EMS system strategy, and creation and maintenance of internal and external stakeholder relationships. The Program Manager is responsible for developing customized educational curriculum in conjunction with leadership, educators, quality, and operations staff. This professional will report to the Clinical Operations Director and partner with directors, clinical managers, program managers, supervisors, educators, and quality improvement staff in this effort. Core oversight will be to ensure quality improvement program activities are consistent and adaptable and education program content is relevant and timely. A focus on streamlining educational and quality assurance processes to allow for growth.

This professional will have a continuous grasp on the quality of care provided by the Gundersen Health System EMS entities as well as the numerous agencies where Gundersen provides medical direction.

Major Responsibilities
1. Work with EMS Education and EMS Medical Direction office providing input in establishing budgets, develops systems for financial analysis and monitors daily operations to ensure financial goals are met.
2. Provides evidence based adult learning educational initiatives and training to educators and leaders.
3. Develops comprehensive employee engagement curriculum and works closely with leaders to launch and implement such programs.
4. Aligns EMS education initiatives with overarching health system mission, vision, and strategy.
5. Oversight of Education-Planning/Development to meet the various state, National Registry, Emergency Medical Dispatch, and accreditation requirements for EMT and Paramedic licensure and certification renewal.
6. Ensures the educational program meets the standards and guidelines of accrediting organizations and the physician medical directors.
7. Provides education including the preparation of course materials, syllabi, tests, and evaluations.
8. Manages related course development of distance learning or virtual education options utilizing research-based approach to adult learning in virtual environments.
9. Attends meetings and represents organization at various stakeholder venues and opportunities.
10. Works closely with Medical Directors on development of a clinical quality assurance/quality improvement program, clinical guideline review, creation and implementation and case reviews.
11. Oversees regular case reviews with quality staff and works with leaders and educators to create and implement remedial training plans, when indicated.
12. Attends local and national conferences as a representative of Gundersen Health System, as directed.
13. Leads and provides oversight for the development and implementation of a comprehensive internal quality assurance/quality improvement plan in coordination administration and the Medical Director's office.
14. Acts as clinical liaison between field operations and external stakeholders; provides input and takes appropriate actions to help maintain a customer-centered focus to clinical programs.
15. Participates in investigations and acts upon customer complaints related to clinical care and provides follow-up to director.
16. Oversight of special projects and initiatives as approved by the director.
17. Actively plays an oversight role in paramedic trainee program development and maintenance. Ensures all stakeholders are aligned and support leaders and staff involved in this initiative.

Education and Learning:

REQUIRED

Bachelor's degree in education or related field

DESIRED

Master's degree in education

Work Experience:

REQUIRED

3-4 years as clinical practitioner as a Paramedic, Nurse or related field.

Prior experience in Emergency Services or Ambulance

DESIRED

3 years of previous experiencing managing projects

3 years of teaching and adult learning curriculum development

License and Certifications:

REQUIRED

National Registry Emergency Medical Technician - Paramedic (NREMT-P) OR

Registered Nurse (RN) licensed minimally in the state of practice

DESIRED

EMS related teaching certificates

Age Specific Population:

Adult

OSHA Category:

Category 3 - Employees in this job title have no reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

Environmental Conditions:

Not substantially exposed to adverse environmental conditions (as in typical office work)

Physical Requirements/Demands of The Position:

Sitting, approximately 8 hours in a day

Driving, occasional

Repetitive Actions - Fine manipulation, approximately 8 hours in a day, computer work

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267

Equal Opportunity Employer