HOURS: 2pm-11pm Monday - Thursday, 2pm-6pm Friday

REPORTS TO: Production Control Supervisor

4imprint Group plc is a leading direct marketer of promotional products operating across North America, the UK and Ireland. The Group has a premium listing on the London Stock Exchange and is a member of the FTSE 250. The Group has grown rapidly, consistently achieving double digit organic revenue growth and in 2022 surpassing the strategic target of $1bn in revenue. With a proven business model and a clear strategy, the Group's expansion and success is set to continue.

We work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours - that's why one of our core values is to provide remarkable service. When you work here, you'll be treated with the same level of respect and positive attitude.

As a production office associate, you help make the 4imprint brand come alive by assisting in day-to-day production needs in order to meet or exceed our customers' expectations. You will be responsible for the proofing of work orders prior to production and following up daily on any issues that arise to ensure our customers receive remarkable service.

Here's what a typical day might look like. (These are the essential functions of the job.) Other duties may be assigned.

• Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
• Process an average of 80 work orders per day and proof for errors.
• Assist in the management of problematic orders and related communication to other departments.
• Enter and maintain data in various spreadsheets.
• Follow up on problematic orders daily.
• Process thread changes.
• Create packets of work orders for production.
• Update notes in the Production Scheduler.
• Coordinate the process for pre-production proofs.
• Work with Supplier Operations to track missing product.
• Coordinate the backorder and replacement process.
• Process and maintain daily reports.
• Enter tasks requests in Outlook.
• Participate in training classes and actively seek professional development.
• Perform other duties as assigned.
• Responsible for consistently meeting and maintaining performance objectives and/or goals.

You might be a fit for this position if you are:

• A self-starter who takes initiative, delivers remarkable customer service and solves problems with both internal and external individuals.
• Friendly, tactful and professional in your communications on the phone, in person and in e-mail.
• A multi-tasker who is ready to act in any situation.
• Organized and focused on the details that matter.
• Someone who enjoys change and trying new things.
• Ability to process alphanumeric data quickly and accurately.
• Someone who thrives in a volume-oriented, repetitive environment.
• Fluent with computers and Microsoft Outlook.

Required education/skills/experience:

• High school diploma or equivalent.
• Previous data entry experience a plus.
• Minimum typing speed 45 WPM.
• Proficiency in data entry, MS Word, Excel, and Microsoft Outlook.

Work Environment:

4imprint has a drug-free workplace policy.

An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals to perform the essential functions.

• Regular and predictable attendance.
• Ability to effectively communicate with others (verbally and in writing).
• Ability to enter data.
• Ability to lift up to 35 pounds.
• Ability to bend, stoop, and twist in order to lift boxes onto carts or palettes.
• Work will be performed at 4imprint, Oshkosh.

H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact human resources.

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.