Thank you for your interest in a career at Northcentral Technical College (NTC).

NTC offers outstanding career opportunities at our beautiful campus with state-of-the-art technology and a stimulating and diverse environment. Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off - including two paid closures for the winter holiday (Christmas - New Year) and summer (week of July 4th), for most full-time positions. NTC is "The College that Cares" and makes a difference in the lives of our employees and students. If you have the desire to help students while positively impacting the community, we'd love for you to join our team!

Starting Hourly Rate Based on Qualifications:

JOB SUMMARY, DESCRIPTION & QUALIFICATIONS:

Job Summary

We are seeking a dynamic and adaptable Administrative Assistant to join our fast-paced Workforce Training + Professional Development department at Northcentral Technical College. This role involves the ongoing development, coordination, and implementation of training programs that serve area businesses. The ideal candidate will thrive in a variety of work settings, handling multiple tasks efficiently and effectively along with excellent customer service skills to support our mission of providing top-tier workforce training and professional development to our businesses and communities.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodation.

This position specializes in the ongoing development, coordination, and implementation ofcontract training within Northcentral Technical College-Workforce Training + Professional Development department.

Examples:

• Work in conjunction with Business Development Managers to coordinate project activities, collaborating with project team members, developing measurable project goals and objectives, and monitoring progress toward achievement.

• Communicate course procedures, expectations, pre-work, location, and campus policies to all appropriate personnel including participants, contract owner, and instructor with professionalism and a high level of customer service.

• Manage any contract modifications, including schedule changes, instructor changes, location changes, date changes, etc.

• Work with NTC's budget system to monitor and track budgets related to funds spent from grant funds received, assuring grant funds are allocated for approved expenses on various Excel spreadsheets.

• Process payroll and additional instructor payments.

• Collaborate with other NTC departments to open and maintain appropriate customer accounts.

• Invoice business partners and appropriate accounts for training delivered using finance software.

• Prepare course documents such as completion certificates, class agenda, class roster, and handouts for distribution to instructors and students.

• Create customized forms to manage registrations, including registration links, to collect participant information.

• Coordinate technology requirements with instructors, students, and IT team for the appropriate delivery of learning activities.

• Enter purchase orders, coordinate travel arrangements, and prepare accurate and timely payment authorizations and reimbursements for faculty.

• Maintain accurate and timely internal division documentation records showing revenue and expenses for all contract work.

• Facilitate the generation and completion of various professional assessments if applicable and prepare and distribute completed assessments to instructors and training participants.

• Order appropriate supplies to meet the need of the course as determined by the instructor.

• Review course catalog and submit new course requests to curriculum management team with full course description, contact hours, credit amount, and other relevant information following Wisconsin Technical College System (WTCS) specific guidelines.

• Serve as the collaborative point of contact and professional resource to business partners, NTC staff, customers, and the community actively engaging support within NTC.

• Other duties as assigned.

This listing is not inclusive of all duties and responsibilities, which may be assigned, but are only listed as typical.

Minimum Qualifications Required

In limited circumstances, NTC may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Education:Associate's Degree (or Equivalent)

Experience:2 Years

Additional Experience Information:

• Two years' post-secondary education appropriate to position or an additional three years' appropriate experience may be considered as an equivalent for the two years' post-secondary education.

• Two years of related experience in a professional business office setting.

• Ability to communicate professionally, verbal and written, in a fast-paced office setting.

• Demonstrated experience as a member of a team; strong customer service experience; strong work ethic; and positive attitude.

• Ability to thrive in a fast-paced and changing environment, quickly adjusting to new processes, priorities, and roles as necessary.

• Demonstrated proficiency in identifying issues, analyzing problems, and developing effective solutions.

• Apply college-level math competencies.

• Proficiency in using computer technologies, including software applications such as Word, Excel, Access, and PowerPoint, Workday database functional use, and incorporate AI technologies.

• Attention to detail.

In limited circumstances, NTC may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Knowledge, Skills and Abilities

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities, including language skills, reasoning and mathematical abilities are essential.

Language Skills:

Ability to read, write, analyze and interpret complex documents; present topics to internal and external individuals of all levels.

Math Skills:

Ability to accurately add, subtract, multiply, and divide in all units of measure; compute rate, ratio, and percent.

Reasoning Ability:

Ability to critically think and solve problems involving a variety of concrete variables with limited standardization; interpret written, oral and diagrammed instructions.

Technical Skills:

Ability to manage and track document changes; create, modify and format templates and files; ability to use multiple computer screens and multitask in several computer applications.

Customer Service Skills:

Ability to actively listen, discern key information, and respond professionally; ask follow-up or clarifying questions to diffuse escalated situations and offer appropriate problem resolution when necessary.

Physical Requirements

Carrying/Lifting 10-25lbs - Low

Carrying/Lifting 25-50lbs - Low

Carrying/Lifting > 50lbs - Low

Sitting - High

Standing/walking/climbing - High

Squatting/Crouching/Kneeling/Bending - Medium

Repetitive Hand/Foot Movement - High

Pushing/Pulling/Reaching Above Shoulder - Medium

Work Environment

Indoor/Office Work Environment - High

Outdoor Weather Conditions - N/A

Irritated or Agitated Individuals - Medium

Hostile or Violent Individuals - Low

Hazardous Fumes/Odors/Toxic Chemicals - N/A

Confined Spaces (as identified by OSHA) - N/A

Work-Related Travel - Low

Smell Requirement: N/A

Specific Vision: N/A

Hearing: N/A

Taste: N/A