Description

Are you big on providing top-notch customer service? Do you have a high attention to detail? Do you enjoy order processing and entering data? If yes, great! Join our team today!

SHAPING THE FUTURE TOGETHER

Who are we looking for:

A highly motivated and driven Parts Specialist I to join our Customer Service team! Ideal candidate should have some experience with data entry with high attention to detail. Familiarity with SAP, Salesforce, Microsoft Word, Excel and Outlook is a plus. This opportunity is remote and has core hours of 8:00am - 5:00pm.

What you will be doing:

The Parts Specialist I role will be responsible for the timely processing of all parts orders in an organized and consistent manner. Processing of orders includes analyzing, interpreting and accurately entering data associated with purchase orders received. Additionally, the role will include reviewing pricing accuracy, customer and bill to identities, shipping instructions and product line items. The role requires a significant amount of attention to detail and strong written and verbal communication skills.

Who we are:
Rytec is North America's leading independent manufacturer of high-speed, high-performance doors for industrial, commercial, retail auto, food and beverage, and controlled-temperature environments. The fundamental vitality and strength of Rytec lies in our associates. Rytec's culture is rooted in our associates; we care about our customers and about each other. We provide an environment enriched with open communications, empowering our associates to be creative with opportunities.

What makes Rytec great:
o 3 weeks paid vacation in your first year
o 401K with company match
o Earn up to 2 extra vacation days or $600 cash with our wellness program
o Over $5000 in tuition reimbursement

What makes us different? Together we can make a difference through our Core Values. Every associate is expected to demonstrate our core values every day at Rytec. We are looking for individuals with the same values!

Accountability- Be responsible to yourself, business partners and the community.
Respect- Treat others with fairness, professionalism and dignity.
Commitment- Be dedicated to making a difference through passion, improvement and innovation.
Integrity- Create trust through honest and ethical interactions.
Collaboration- Make a personal commitment to promote teamwork and seek mutual gains in your relationships.

Benefits of joining our team:

Medical - 2 plans* Dental- 2 plans *Vision- 2 plans* Basic Life* AD&D* Dependent Life* Supplemental Life* Tuition Reimbursement*

Paid time off accrual* Holiday pay* Floating holiday* Community Involvement paid time off* 401K: Fully vested from day 1 & 100% employer matching up to 3%% (Fully vested immediately)

If you are ready to join a winning team, apply now!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, national origin, age, or other protected status. For consideration, please submit your resume with salary requirements.

Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

Requirements

SUMMARY:

The Parts Specialist I role requires timely processing of all parts orders in an accurate, organized and consistent manner. Processing of orders includes analyzing, interpreting and accurately entering data associated with purchase orders received. Additionally, the role will include reviewing pricing accuracy, customer and bill to identities, shipping instructions and product line items. The role requires a significant amount of attention to detail and strong written and verbal communication skills. A person in this role must consider the customer's needs and respond with complete customer satisfaction as the goal. This position offers the ability to work remotely and to come into the office on an as needed basis - the ideal candidate will be someone local remote.

ESSENTIAL FUNCTIONS:

* Process orders within the business system (SAP) timely, orderly and with extreme accuracy

* Interact with customers, sales representative and dealers for clarification and/or correction of order discrepancies when necessary to ensure accuracy

* Provide assistance as required to dealers and customers to ensure correct items are ordered

* Document information, such as order-related items into CRM system, Salesforce, when necessary

* Follow up on return material authorizations (RMA's) in a timely manor

* Ensure timeliness and accuracy of data during purchase order entry so as to aid in delivery of accurate products to correct locations at expected prices resulting in ultimate customer satisfaction. The department receives on average 80 or more purchase orders/ day. Department goal is that each of these is entered on the date it is received.

REQUIRED SKILLS/ABILITIES:

* High attention to detail and accuracy for problem analysis and solutions.

* Excellent interpersonal and organizational skills.

* Excellent verbal and written communication skills with an emphasis on proper phone etiquette.

* Ability to work well independently and in a team environment.

* Proficient in Microsoft Office. Familiarity with SAP and Salesforce a plus.

* Ability to read, analyze, and interpret instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and group situations to customers and/or other employees of the organization.

* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

* Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

EDUCATION AND EXPERIENCE:

* High school diploma or general education degree (GED) desired; or two to four years related customer service experience and/or training; or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

* Prolonged periods sitting at a desk and working on a computer.

* This position is in an office environment where the noise level is moderate.