This position provides leadership to Business Resolution associates who manage a loan portfolio of problem relationships. Provides direction on the collection, resolution, servicing, recovery, and management of Business purpose problem assets to maximize the realization value to the Bank. Develops procedures, monitors credit underwriting, and mitigates risks as part of ongoing administration efforts. Responsible for maintaining Business resolution quality standards through oversight of team activities and processes, providing expertise and personal leadership to achieve department goals. This role requires the ability to stand up a dedicated and focused Business arm of Credit Resolution, to include technology, development of policy & procedures, create efficient workflows, and establish quality assurance & quality controls. The position will manage and oversee staff that is responsible for early default collection efforts, resolution of at-risk business purpose loans, and the recovery efforts for losses that occur in the Business purpose space.