Technical Support Specialist
Minneapolis, MN 
Share
Posted 16 days ago
Email Job 
Email Job
Job Description
Position: Technical Support Specialist
Location: Minneapolis, MN
Job Id: 1174
# of Openings: 1
Technical Support Specialist/End User Services Technician (Full Time | Minneapolis)
As an EUS Technician, you are a developing member of the End User Services team. In this role, you will be responsible for collaborating with others, as well as working independently, to ensure end users have the necessary tools, resources, and support to have a seamless and productive experience with their technology resources.
Thinking ahead, seeing beyond, and building together
Vervint is a purpose-driven, global consultancy that is a digital catalyst, empowering people and organizations to thrive in the experience-driven world. Vervint offers cross-functional expertise and guidance that goes beyond great tech - believing technology, thoughtful strategy, and human creativity lead to real progress and transformation. With a human-focused approach, Vervint provides a roadmap for success inherent in design, empathy, and ingenuity. Our commitment to purposeful progress gives us a unique ability to thrive at the intersection of technology, strategy, and experience to create impactful solutions that are more than simply migrating, integrating, or building tech.
With offices in Michigan and Minnesota and employees across the globe, we put people at the heart of everything we do. Our values are part of what makes us different - for our employees, clients, and the communities in which we live and work. At Vervint, our purpose is progress, and we are out to improve lives by keeping humanity at the core of every solution.
What you'll accomplish:
  • Perform Tier I and II level support.
  • Troubleshoot PC hardware and software within the framework of established company policies and procedures.
  • Provide on-site support for desktop and laptop PCs at locations throughout the local area.
  • Support users at our client's offices (in-person and remote), support of other locations as necessary with limited supervision.
  • Learn and understand the deployment, recycle, and disposal process of PCs at the direction of managers and peers.
  • Replace existing PCs as they come to the end of their lifecycle.
  • Coordinate with team members to keep parts and supplies depot at a customer site.
  • Provide effective technical support to customers in-person and over the phone.
  • Complete PC hardware build outs.
  • Maintain detailed records of each support request, including the issue description, troubleshooting steps taken, and the resolution provided.
  • Use ticketing system to track and manage support requests efficiently and effectively.
  • Support clients through on-call rotation.
What you'll bring:
  • Strong customer service skills and ability to communicate clearly and patiently with users.
  • Strong troubleshooting skills to diagnose and resolve technical issues promptly and efficiently.
  • Experience imaging or loading PCs for use.
  • Experience with PC refreshes, replacing existing PCs, and transferring of data.
  • Experience with break/fix replacement hardware components on PCs.
  • Experience supporting the following technologies: Network printers, handheld point-of-sale devices (iPads or equivalent with POS software installed), and VOIP desk phones (connecting and troubleshooting).
  • Willingness to participate in an on-call rotation and perform after hours work as needed.
  • Mac troubleshooting experience preferred.
Education/Experience:
  • High school diploma or equivalent or combination of education and experience. Advanced technical training preferred.
  • Minimum of 2-4 years of experience with desktop troubleshooting.
You Belong. At Vervint, we embrace all the facets of identity that make you - you. From race, gender identity, and veteran status to disabilities and more, your lived experiences enrich everyone around you. We know when we create an environment of safety and respect for individuals and their identities, we all do our best work. That is why we celebrate diversity, foster equity, and champion inclusion within our company, the work we do, and our communities. As we work together, we commit to continuous growth, learning from our mistakes, and expanding on our caring culture to bring our values to life.
Vervint is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.
Apply for this Position

 

Read More
Job Summary
Company
Vervint
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2 to 4 years
Email this Job to Yourself or a Friend
Indicates required fields