You will provide internal support to the Key Account Manager(s) by coordinating sales-related activities between Modine and our customers. This position is a temporary role.

• Work closely with the Key Account Manager to complete customer quotations in a timely manner. Understand how to process customer RFQ's through GQRS system (as support) and use this tool to quote and release new programs.
• Ensure that the account team is following work instructions and that appropriate approvals are obtained prior to quoting.
• Respond to customer RFQ's and change requests using various customer web based quote systems or completing quote and tooling transparencies.
• New customer account set up, including but not limited to, obtaining customer credit documentation and risk rate assessment.
• Review initial purchase orders to ensure pricing accuracy, customer contracts/notifications, enter orders
• Assist by reviewing the customer's terms and conditions or clauses and providing feedback to the Key Account Manager.
• Ensure copies of all contracts / terms that have been reviewed are saved in the appropriate customer file. If Modine has taken any exceptions to the contract, the exceptions should be saved with the contract on the same location.
• Support the by providing assistance to document processes, make process improvements and other projects as requested. We currently work with several key personnel to accomplish these tasks.
• Continually work with Modine's estimating department and the plants to understand estimates, costs and BOM structures.
• Develop and maintain a close working relationship with customers, immediate internal team membersand other supporting internal Modine groupsto provide customer and company support.
• Continually work with Credit Department, Key Account Manager, plants and Pricing Department to resolve customer and plant-related price issues that contribute to DSO. Our goal is to increase cash flow.
• Initiate New Product Releases (NPR) as required ensuring that the process of the NPRs has been complete.
• Acquire knowledge of Modine pricing system and guidelines for setting up and maintaining pricing.
• Understand how prices being quoted to our customers were developed. Be prepared to answer questions concerning market, quantity, materials, etc. if asked.
• Work closely with the Key Account Manager and customer to confirm that pricing has been accepted before the price catalog is updated.
• Communicate with our manufacturing facilities on price changes.
• Review the customer's price contracts for accuracy.
• Work with engineering to determine which part numbers will be set-up for service on all new programs. Request estimates for all parts, generate and submit quotes to customer. Release internal paperwork to ensure pricing, drawings and bills of material are set-up in our internal system.
• Ensure tooling/development charges are invoiced to customer upon notification of PPAP approval from plant/engineering or based on previously agreed to invoicing timeline.
• Assist the Manufacturing Engineer and/or Program Manager on tooling reconciliation projects as required by the customer. This task is completed at the time of PPAP and final invoice to customer for new or existing programs.
• Mediate between Customer and internal Modine areas such as but not limited to IT, Pricing, Credit or plant personnel to solve commercial issues.
• Assist Key Account Managers or work directly with marketing personnel annually regarding customer account forecasting.
• Maintain an up-to-date organized customer program/part file.
• Support customer communications and follow up activities

• Associate's degree and/or equivalent experience in business administration, engineering, sales, and/or inside sales is preferred. Minimum of a high school diploma is require
• Excellent organizational, written and verbal communication skills, good math capability, and computer skills (Excel/Word/SAP).
• Team player who can handle a wide range of activities and adjusts well to changes.
• Multi-task and prioritize their workloads.