Why Team Garland?

At the City of Garland, we believe that a career in public service is not just a job; it's a calling. It's an opportunity to serve others, make a lasting impact, and be part of meaningful projects that shape every aspect of city life.

Team Garland is dedicated to building the stage where the residents of Garland can each live their best life!

Whether you're a seasoned professional or just starting your career, we offer professional growth opportunities and a supportive work environment that helps you reach your full potential. As a member of Team Garland, your skills and ideas are valued; we offer competitive salaries, comprehensive benefits*, wellness programs, and a healthy work-life balance.

If you are ready for a career that makes a difference, apply today!

*Benefits offered are subject to change and differ based on employment type

Ensure all visitors are taken care of in a friendly, courteous, and knowledgeable manner and to provide administrative support to assigned departmental staff.

Essential Duties and Responsibilities

1) Provide day-to-day business and administrative support
2) Answer incoming calls, respond to emails, and greet visitors inquiring about Garland
3) Handle retail sales and online sales once implemented
4) Document inquiries and track collateral materials, mail visitor information as requested.
5) Be familiar with all available visitor collateral and merchandise in the Garland Welcome Center
6) Maintain brochure and merchandise inventory
7) Maintain a high degree of knowledge of existing Garland attractions (hotels, restaurants, attractions, facilities)
8) Prepare monthly and yearly reports on the number of inquiries
9) Maintain and reorder supplies when needed including merchandise
10) Responsible for daily balancing of cash & check-out from merchandise sales
11) Prepare welcome bags and names badges for groups when needed
12) Ensure the public and storage areas are clean, organized and well stocked
13) Ensure a cohesive working relationship with all staff, city personnel, public officials, and area businesses

Minimum Qualifications

• High School Diploma or General Equivalency Diploma (G.E.D.)

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

• Ability to prioritize and simultaneously handle a variety of administrative tasks

• Ability to utilize and manage Microsoft Windows, Office, POS and Outlook

• Excellent customer service and telephone etiquette skills

• Proficient organizational skills

• Ability to work independently and/or in a team environment and with minimal supervision

• Able to carry boxes weighing up to 40 pounds

• Excellent customer service and telephone etiquette skills

Licenses and Certifications

• Valid Class C Texas driver's license

Physical Requirements / Work Environment

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. The work environment may vary per assignment.

About Us

Team Garland consists of over 2,200 employees, spanning 700+ different roles! Garland is committed to diversity and inclusion and creating pathways to employment for all. We have an organizational culture of appreciation, development, and growth. Many of our employees choose Garland for lifelong careers. We are guided by the City's Mission, Vision, and Value Statements and a commitment to public service. Team Garland makes a difference in the Garland community every day.

Garland's vision is to be a progressive city working together to nurture and grow the economic, social, environmental, and cultural well-being of our community.

We are committed to preserve public trust, deliver quality services, promote economic growth, protect our community and enhance the quality of life for the good of our city and our future.