Description

Director of Front Office

Are you a dynamic leader with a passion for hospitality? Join us as the Director of Front Office and be at the forefront of the action! Oversee the Front Desk, Night Audit, and Concierge operations with finesse. We're all about profitability, cost control, and maintaining exceptional quality standards to ensure our guests are thrilled. Come on board and let's create an inviting culture that guarantees an unforgettable guest experience!

Step into history at The Pfister Hotel, an iconic Milwaukee landmark since 1893 and a proud member of Marcus Hotels & Resorts. We're not just any hotel; we're the epitome of excellence in Milwaukee and the entire Midwest! With 130 years of tradition, we're known for our impeccable style and unrivaled service. Oh, and did we mention we've proudly held the prestigious AAA Four Diamond status for an incredible 47 years? Only 11 properties in all of North America can boast this achievement since the program began in 1976. Join our team at The Pfister Hotel, part of Marcus Hotels & Resorts, and be part of this extraordinary legacy!

What you will be doing:

• Lead and motivate front office associates, ensuring adherence to service and productivity standards for guest satisfaction.
• Manage room reservations, front office systems, supplies inventory, scheduling, and departmental budgeting to maximize revenue.
• Maintain comprehensive knowledge of hotel policies, service procedures, and standards, ensuring compliance.
• Foster a cooperative working climate, enhancing productivity and employee morale.
• Communicate effectively with guests and employees, providing clear direction and addressing inquiries.
• Conduct meetings to disseminate information, participate in hotel meetings, and perform room inspections.
• Assist with guest check-in/check-out, handle special requests, and participate in the Manager on Duty program.

What you'll bring to the role:

• Preferred qualifications include a 4-year degree.
• A minimum of two to five years of experience as Assistant and/or Director of Front Office Operations.
• Excellent interpersonal and communication skills, with proficiency in English language.
• Strong organizational and supervisory skills to effectively accomplish tasks and develop subordinates.
• Ability to analyze complex statistical data, make informed judgments, and handle internal and external customers with patience and diplomacy. Additional preferred qualifications include CPR Certification and/or First Aid Training, as well as experience with Opera software.

Benefits:

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts restaurants, golfing, skiing and spa
• Discounted parking
• Paid time off
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match
• Potential for quarterly and annual incentives based on property and personal performance

Who we are:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.