CREATIVITY IS OUR SUPERPOWER.It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

We are an order fulfillment center for three unique customer channels. The largest business channel is Direct to Consumer and highly seasonal in nature with a large ramp up in capacity in the 4th quarter. In addition, we offer consumer services such as returns processing and an onsite doll care center, as well as value add services such as gift wrapping. The Distribution Center is part of the Mattel North American network of DC's and as such we work as a team to warehouse and transport inventory to balance capacity across the network and support partner Mattel business units.

The Opportunity:

The Lead Trainer reports to the Manager Distribution Services and works closely with the DC leadership and HR to identify learning needs and then develop and deliver technical and procedural position specific training and other resources such as job-aids, check-lists and manuals for a wide variety of DC roles. Types of training include specific DC job skills, safety instruction, programs to develop bench strength among full-time staff, and seasonal onboarding program to support 300+ short-term staff brought in to support the 4th quarter peak season. The Lead Trainer is responsible for developing additional training staff to support the 4th quarter ramp up, including bi-lingual staff.

What Your Impact Will Be:

• Collaborates with DC leadership and HR to identify training needs and assists in the development of training/orientation programs and materials.
• Identifies opportunities where training can improve unsafe conditions, improve efficiency, and reduce errors. Partners with EHS and HR to ensure that safety and policy training materials are up to date in both English and Spanish.
• Helps develop and facilitate off season programs to build cross functional skills among the long term regular and variable staff. Develops a "train the trainer" program and helps recruit and develop a seasonal support team to conduct orientations and floor training.
• Facilitates the administration of performance tracking metrics and meaningful feedback.
• Delivers functional training & provides technical support and coaching to learners.
• Conducts seasonal staff orientations (English and Spanish speaking) and safety training.
• Leads classroom training and hands on training on the floor to ensure team members learn job skills and understand processes and responsibilities in Picking, Special Handling, and Material Handling.
• Works with the Supervisors, Leads and Seasonal Leads to assess the job skills of seasonal employees, recommend personnel moves where needed, and provide additional training and coaching as required.
• Provides feedback and documentation on seasonal training performance to Supervisors, as needed.
• Works with Supervisors to hire a seasonal support team to help conduct training. Provides day-to-day instruction and direction to the training team.
• Provides an engaging and positive overview of the Company mission and employment opportunities via seasonal orientations and tours.
• Regularly checks in with variable employees throughout the year to assess their comfort level and serve as a bridge to leadership for addressing any open questions or concerns.
• Participates on a variety of committees, including Safety and Activities, to help ensure that actions and output from these committees are relevant and meaningful to all employees.

What We're Looking For:

Skills:

• Strong written and verbal communication skills.
• Must possess very strong people skills and be able to maintain a calm and motivating persona in front of a diverse audience. Must support an inclusive and respectful work environment.
• Proficiency in common office software, including MS Word, Excel, and PowerPoint.
• Strong presentation, coaching and conflict resolution skills.
• Ability to work flexible shifts including evenings, weekends, and overtime during the 4th quarter.
• Ability to maintain confidentiality with private and sensitive information.
• Ability to multi-task to effectively manage the progression and ultimate completion of projects.
• Bilingual in Spanish - Preferred but not required.

Experience:

• 3-5 years of experience working in a service or DC field and training experience preferred.
• Fluency in Spanish as well as English a plus, but not a requirement.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute:We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world's leading retail and ecommerce companies.

Mattel is recognized as a Great Place to Work and as one of Fast Company's Best Workplaces for Innovators in 2022.

Visit us athttps://jobs.mattel.com/andwww.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights