Not Authorized
You are currently not authorized to access this section.
Please contact your Administrator to change your authorization settings.
Please contact your Administrator to change your authorization settings.
Technical Program Manager II - CTJ - Poly
Reston, VA
Job Description
OverviewSecurity represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft's mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers' heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.As a Technical Program Manager II on the Identity & Network Access Air (IDNA) Gap Technical Program Manager team, you will be part of dynamic group that is passionate about providing the World's Most Reliable Identity Services for our Government Customers, helping them achieve more! You will own the program for driving improvement in Identity air gap livesite/dev ops operations that sustain the world's most reliable identity services for our important government customers. The program you help lead will have impact across the entire Microsoft business, establishing the model from which Microsoft can scale its offerings. In this role, you will be responsibility for working with IDNA engineering team to drive compliance to critical US federal requirements, drive Get Secure key performance indicators (KPIs) across all product teams in the AGC (Air Gapped Cloud), and work to deliver parity across our clouds. You will accelerate your career development through the opportunity to lead identification of project priorities and build your analytic problem skills, creating clarity and driving business outcomes through objective and key results (OKRs) and key performance indicators (KPIs).Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesConduct Data Analysis & Deliver Data Visualizations Collect performance metrics and KPIs to identity opportunities for livesite improvement and to surface business objectives and key results (OKRs). Mine data sources and develop data visualizations that drive improvement in operations. Drive Process Innovation & Learning Identify and drive implementation of automated solutions to make livesite process more efficient.Foster a learning culture by leading learning sessions to review post-mortems from service disruptions and drive adoption of new livesite processes for continuous improvement. Serve as Voice of the CustomerContribute to customer supportability experience by conducting analysis of key service pain points and ensure resolution for customer issues.Drive improvements in quality and speed in customers communication during service disruptions Stakeholder and Relationship BuildingBuild, develop and maintain highly collaborative and effective working relationships with key stakeholders to foster cooperation and continuous feedback loops. Manage multiple customer and partner engagements.Other * Embody our culture and values
ResponsibilitiesConduct Data Analysis & Deliver Data Visualizations Collect performance metrics and KPIs to identity opportunities for livesite improvement and to surface business objectives and key results (OKRs). Mine data sources and develop data visualizations that drive improvement in operations. Drive Process Innovation & Learning Identify and drive implementation of automated solutions to make livesite process more efficient.Foster a learning culture by leading learning sessions to review post-mortems from service disruptions and drive adoption of new livesite processes for continuous improvement. Serve as Voice of the CustomerContribute to customer supportability experience by conducting analysis of key service pain points and ensure resolution for customer issues.Drive improvements in quality and speed in customers communication during service disruptions Stakeholder and Relationship BuildingBuild, develop and maintain highly collaborative and effective working relationships with key stakeholders to foster cooperation and continuous feedback loops. Manage multiple customer and partner engagements.Other * Embody our culture and values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
Email this Job to Yourself or a Friend