Manages the district help desk operations, IT Service Technicians, Warehouse technology inventory and technology training program. Ensures a satisfactory level of service to end-users. Participates in district strategic planning efforts. Supervises and evaluates staff.

$96,106 - 138,712

Applications for the position are being accepted by the Office of Human Resources no later than 11:59 PM on Sunday, May 20, 2024. A current resume must be attached to the completed application. If you are selected for the next stage of the interview process, you will be asked to provide three, electronic professional references. Appointment is subject to a criminal background check, a drug/alcohol test and credential verification. Non-MPS employees must submit official transcripts confirming Degrees. No applications will be accepted after the deadline date and time.

As of November 1, 2021, all MPS employees are required to be fully vaccinated. The health and safety of our staff and students is our number one priority. That's why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirements. Individuals with medical issues or sincerely held religious beliefs that prevent them from getting the vaccine may request an accommodation from the vaccine requirement.

QUALIFICATIONS:

• Bachelor's Degree in Computer Science, Computer Information Systems or the equivalent is required; a Master's degree is preferred
• Six years of experience managing software development and help desk operations is required
• Three or more years of supervisory experience leading teams and working toward department and district goals is required.
• Public sector or governmental Technology or Technology Support experience is desired
• Equivalent combinations of education and experience may be considered.

• Manages the district help desk call center. Coordinates appropriate training and resources for help desk staff and IT Service Technicians assigned to schools.
• Ensures a satisfactory level of service to end-users. Confers with end-users to resolve any application, help desk, training or procedural problems. Monitors and reviews the status of help desk call logs, and training program feedback. Determines the proper course of action and adjusts priorities and resource assignments. Directs the development and maintenance of the help desk standards and procedures.
• Supervises and evaluates staff. Identifies and evaluates goals for personnel and professional skill development for self and subordinates. Interviews, evaluates, and recommends personnel for hire, promotion, or discharge. Ensures that staff training requirements are met. Approves absences and overtime for personnel. Ensures compliance with the district's information policies and standards. Monitors adherence to district security procedures as they relate to software applications.
• Coordinates with Logistics Supervisor to deploy inventory and properly dispose of obsolete technology.
• Coordinates technology support needs for district events including regular occurring Professional Development sessions, Leadership Institutes, district hosted conferences and special events as otherwise assigned.
• Oversees district desktop support including PC and Chromebook standards, configurations, applications, management software and imaging standards.
• Actively supports the MPS Strategic Plan.
• Performs other duties as assigned.

The Milwaukee Public Schools does not discriminate in its programs, activities, facilities, employment, or educational opportunities on the basis of a person's sex, race, age, religion, national origin, ancestry, creed, pregnancy, marital or parental status, sexual orientation, or disablilty.

In accordance with Wisconsin Statutes, every applicant for a position with Milwaukee Public Schools will be subject to the open records law. Any applicant not wishing to have his/her identity released, must submit a written statement to that effect to the Department of Human Capital. The identities of all "final candidates" may be released. Milwaukee Public Schools reserves the right to interview the best qualified candidates.