Under general supervision, assist in the successful operation of the Conference Center and lounges, including delivery of outstanding hospitality service to, and anticipation of needs of, internal and external clients. Serve as back-up for Specialist and Receptionists as required. Work hours may change or be extended depending on the Conference Center requirements.

General:

Provides on-site support before, during, and after meetings, events and receptions including cleanup of buffet/food setup, beverage setup, pulls linen, restocks Catering supplies, wipes down and table or chair breakdown, if needed.
• Prepares and resets conference spaces ensuring all standard setup items are in each meeting room, as well as additional add on requests.
• Creates event menus and signage as requested, set signage before event, and pick up signage at event end.
• Executes configuration changes of tables, chairs, linens, etc. within Conference space.
• Oversees any onsite vendor contracted for setup or delivery. Frequent walkthroughs of Conference space.
• Handles all dry cleaning orders and checks including checking used dry cleaning to document what is to be cleaned. Submit order for pickup. Process dry cleaning returns.
• Stocks all breakrooms with coffee, plasticware, paper products, condiments, beverages, as well as push snack and produce on each floor.
• Utilize room scheduling system to ensure proper room set up, food and beverage delivery, equipment delivery and installation and other services as required.
• Trains Cristo Rey Interns on breakrooms, shadows, and provides feedback on performance to Specialist.
• Provides back-up on after hour events or meetings.
• Provides back-up reception duties as needed.
• Other related duties assigned as needed by Facilities Manager, Office Manager or Conference Center Specialist.

Food Service:

• Ensures delivery of appropriate food and beverage service for all Conference Center functions.
• Coordinates Catering setups (buffet or one off food orders), including day of beverage setup.
• Maintains expiration date checks for all beverage, snack and half/half product within Conference space and Catering kitchen. Replacing as needed.
• Completes Catering Kitchen and equipment deep cleaning duties according to the provided checklists (e.g., coffee machines, tea cannisters, brew cannisters, spicket).
• Sanitizes all countertops, stock all bins, shelves and refrigerators, as needed. Reorganizes, combines and labels bins with product when time permits.
• Replenishes, rotates, and replaces all coffee and tea products.

Billing:

• In conjunction with Conference Center Specialist, compile information required for weekly and monthly billing.

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email staffrecruiting@sidley.com (current employees should contact Human Resources).

Education and/or Experience:

Required

• High School Diploma or GED equivalent
• Minimum 1 year of experience in catering, conference center, customer service
• Proficiency in Microsoft Office Word and other Firm software
• Able to work on multiple tasks simultaneously
• Able to maintain composure in a high pressure environment
• Strong customer service orientation
• Flexibility in daily work schedule necessary to accommodate Conference Center and reception requirements
• Able to work overtime as needed
• Able to accept responsibility and take initiative

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong organizational skills
• Strong attention to detail
• Good judgment
• Strong interpersonal communication skills
• Strong analytical and problem-solving skills
• Able to work harmoniously and effectively with others
• Able to preserve confidentiality and exercise discretion
• Able to work under pressure
• Able to manage multiple projects with competing deadlines and priorities

Sidley Austin LLP is an Equal Opportunity Employer