What You'll Do

This individual will be responsible for developing a customer-centric culture while delivering exceptional customer service to employers, plan sponsors, plan participants, and Sentry associates. It'll be important to execute 401(k) business objectives, while adhering to federal and state regulations. Below are more duties of this role:

• Manage and provide technical direction on many aspects of participant recordkeeping, plan administration, compliance, and general reporting for customers including the sales operations, other 401(k) and Sentry departments, collection agencies, claims, and attorneys for the 401(k) areas.
• Function as a strategic partner with significant responsibility to organize work to achieve goals for the business unit.
• Oversee management as they implement and execute strategies within their teams.
• Proactively analyze, recommend, initiate, and communicate programs and processes that promote the achievement of cost efficiencies and profitable premium growth.
• Research and evaluate the 401(k) industry/market for opportunities to drive growth and make recommendations on changes to processes and procedures to ensure Sentry's competitive position.
• Drive the selection, utilization and enhancements of systems that will streamline, simplify and build a best in class customer experience, while collaborating with Information Technology and vendors.
• Develop long and short range strategic plans that promote continued sustainable business unit growth, profitability and continually improve the value of the overall customer experience.

What it Takes

• Bachelor's Degree or equivalent work experience.
• 8 or more years of related work experience.
• Previous experience working in 401(k) operations with emphasis in customer service, plan services administration, and/or compliance.
• Previous successful management experience to select, develop, and motivate staff.
• Ability to react to Commercial Lines needs with creative and agile actions to support customers, profitable growth and expense control.
• 401(k) credentials from ASPPA, NAPA, CEBS or similar a plus.

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office.

  • As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.

• Meal Subsidy available for associates who report to an office:

  • Offices without a cafeteria, $15.00 weekly stipend

• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program

• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off

• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

• Well-being and Employee Assistance programs

• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

All of us at Sentry-more than 4,000 associates-have various talents, skills, and backgrounds. We work together to deliver on our promises to our policyholders every day. We're proud to offer a full line of property, casualty, and life insurance products to help protect businesses, cars, homes, lives, and retirement income.

Our headquarters is in Stevens Point, Wisconsin, with claims and service offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Get ready to own your future at Sentry. Opportunities await.

Thank you for your interest in Sentry!

Amelia Sacco

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.