Scope of Work:

Develops, writes and processes warranties with accuracy. Verify warranty coverage and develop estimates. Maintain customer rapport and records. Ensure that customer needs are fulfilled.

Primary Job Responsibilities:

• Promptly respond to customer inquiries
• Take detailed notes with regards to warranty issues
• Verify warranty status and coverage by examining records, and explain provision and exclusions
• Develop, write and process warranties with accuracy
• Handle warranty requests in compliance with both company standards and legal requirements
• Develop accurate estimates and explain estimates to customers
• Insure recall notifications are initiated properly
• Handle shipment of defective parts, arrange for delivery of replacements a or receipt of credit
• Communicate with manufacturers, secure replacement parts and repairs for defective merchandise
• Perform other duties as assigned

Minimum Qualifications:

• Must have a High School diploma or equivalent
• Must have a minimum of 4 year(s) previous experience working with warrant/service

Requirements: Knowledge, Skills, and Abilities (KSAs)

• Display strong written and oral communication skills

• Detail oriented, good problem solving skills, strong organizational skills
• Display excellent customer service skills
• Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines
• Ability to build and maintain customer relationships
• Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)

Working Conditions and Physical Demands:

• Typical hours of work Monday through Friday; 8m. to 5 p.m. (Flexible hours, days and weekends when necessary)
• Minimal travel may be required, with overnight stay
• Sitting; occasional bending or kneeling; lift and carry a maximum 30 Lbs., reach overhead for lightweight items
• Office work