ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop, implement, and evaluate systems and programs towards the provision of quality services with Critical Care Transport department.
• Collaborates with Medical Directors, Director, and other members of the team within the CCT department.
• Actively participate in the development of business plan and outreach for the CCT department.
• Requires a broad knowledge of critical care/emergency medicine, business development, marketing and planning.
• Strong problem-solving abilities in complex situations.
• Experience with process improvement in operations, quality, and organizational change. Knowledge of continuous quality improvement management principles and practices.
• Develops implements, evaluates, and enforces department and system policies, procedures and necessary protocols to ensure compliance with all regulatory agencies and accreditation organizations.
• Must possess strong relationship skills with a variety of internal and external contact relationships including physicians, nurses, instructors, EMS providers, and external stakeholders/organizations.
• Experience in areas of scheduling and providing oversight for day-to-day operations within the CCT department.
• Strong communication and presentation skills, both written and verbal. Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
• Support the coordination of budget preparation, determining purchasing priorities, and making capital expenditure recommendations to the Director of EMS.
• Participates in and leads hospital and department committees
• Perform related duties based on departmental and organizational need.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows, develops and implements policies and procedures which positively impact services; Adapts to changes in the environment; Demonstrates accuracy and thoroughness; Utilizes dashboards and reports cards for the improvement of services; Looks for ways to improve and promote quality through the application of best practice techniques; Applies feedback to improve performance resulting in excellence in patient care

Service - Responds promptly to requests for service and assistance; Meets commitments; Abides by MHS confidentiality and security agreement; Shows respect and sensitivity for cultural differences. Promotes positive customer experiences.

Partnering - Supports organization's goal and values; Exhibits objectivity and openness to other's views; Gives and welcomes feedback; Contributes to building a positive team spirit; Generates suggestions for improving work. Seeks to advance the mission of the organization and services.

Cost - Conserves organization resources; Manages to meet department budget and system-wide goals; Develops and monitors budgets; Anticipates and participates in developing a fiscally sound budget; Looks for constructive means to improve system efficiencies and effectiveness of resources. Remains cost conscious in decision making.

EDUCATION AND EXPERIENCE

Bachelor's Degree required. Masters degree preferred.
Must be familiar with the workings of out-of-hospital emergency care (EMS), the emergency department, trauma services and critical care.

Previous experience in both out-of-hospital and in-hospital emergency care, strongly preferred

CERTIFICATION/LICENSURE.

Illinois, and Wisconsin state licensure as RN or Paramedic

Iowa state licensure as RN or Paramedic within 6 months of hire

Paramedic applicants- National Registry Required.

Paramedic applicants- Critical Care Paramedic Endorsement Required upon hire.

Illinois PHRN licensure obtained within 1 year of hire.

Certified Transport Registered Nurse (CTRN) required within (2) two years of hire

NRP within 3 months of hire

BLS, ACLS, PALS certifications at time of hire.

ITLS or PHTLS certificate within 6 months of hire

• Paramedic applicant must have PHTLS or ITLS at time of hire.
• RN's- Trauma Nurse Core Curriculum (TNCC) accepted

National Institute Healthcare Stroke Scale (NIHSS) certification required within 6 months of hire

For Paramedic Applicants NIMS Training IS 100, 200, 700, 800 and HazMat awareness upon hire. RN Applicants within 6 months of hire.

EVOC driving course completed within 1 year of hire.

ADDITIONAL REQUIREMENTS

Passing the Driver's License Check and/or Credit Check (for those positions requiring)
Passing the WI Caregiver Background Check and/or Illinois Health Care Workers Background Check
Must be able to follow written/oral instructions.

OTHER SKILLS AND ABILITIES

Knowledge of organization and position structure as well as ability to learn and utilize guidelines, rules, procedures, policies, regulations, precedents as applied to the operations and program development within Emergency Department, EMS and Trauma Services Departments.

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and presentations. Ability to effectively present information and respond to questions from groups of managers, directors, executives, other system personnel and students.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, interest, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems objectively and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should be familiar with Excel, PowerPoint, Outlook, and Word. Requires wide ranging knowledge of the types programs used in healthcare and the ability to learn new software.

WORK ENVIRONMENT

The noise level in the work environment is usually quiet.

Occupational Exposure - C, no occupational exposure

INFORMATION ACCESS

This position allows for viewing of sensitive information, including patient records and corporate documents.

As a condition of employment within the Health System, you are expected to adhere to the Mercy's Code of Ethics, the Compliance Plan and all underlying policies and procedures including, but not limited to, those reflected in the Corporate Compliance Plan and Code of Conduct handbook. Mercy will not tolerate violations. Violations may lead to discipline up to and including discharge, as well as, in some cases, civil or criminal liability.

WORK CONTACT GROUP

Emergency department physicians and staff

Trauma program physicians and staff

ICU physicians and staff

REACT physicians and staff

EMS physicians, coordinator, and staff.

Staff and Students.

Administration

External stakeholders

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly required to sit; use hands to operate a keyboard, talk, and hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

LEVEL OF SUPV/SUPERVISES

Manages two or more subordinates in the Department. Is responsible for the overall direction, coordination, and evaluation of subordinates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Reports to the Director of the Emergency Medical Services in conjunction with the respective EMS/Critical Care Transport Medical Directors.