Come join the Lippert team and become part of the industry-leading manufacturer of USA-made custom CURT towing and truck accessories.

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all our customers.

National Accounts Coordinator

Our National Accounts Coordinator will focus on maintaining and developing relationships with customers of critical strategic value and ensuring they are properly supported. This position will need to communicate effectively with customers as well as with the Sales, Accounting & Distribution teams to ensure standards are met and relationships are properly cultivated. This position will require objective reasoning and problem-solving abilities to overcome challenges in a dynamic environment and contribute to continuous process improvement. This position will report to the Customer Service Manager.

Duties and Responsibilities:

• Provide business partners with solutions via Phone, E-mail, and Chat based tools.
• Maintain orders within the ERP system and through offline applications.
• Monitor email for customer purchase orders, changes, inquiries and status updates.
• Manage the communication tools available to successfully communicate any matters related to backorders, extended lead times, carrier tracking, CURT Group invoicing, and other inquiries.
• Resolve Customer Order discrepancies by approaching each situation individually. Develop mini-strategic plans to facilitate reshipments, returns, and field destroys in conjunction with necessary Shipping Claim Requests and internal Overage/Shortage filings.
• Communicate and participate in cross-functional interactions across the organization.
• Oversee the upkeep of order statuses through appropriate vendor portals.
• Communicate directly with customers and develop mutually beneficial relationships.
• Collaborate with Field Sales team on any orders, changes or returns.
• Ensure EDI order parameters align with business needs to mitigate the need for manual intervention.
• Perform other duties as assigned.

Qualifications:

• Work Experience: 2 years' experience in sales, customer service or distribution environment
• Computer Skills: Proficient with MS Office Suite, Advanced MS Excel; prior experience with ERP systems within transaction processing, reporting and inquiries
• Organization Skills: Effective time management skills and the ability to organize and direct the quality of the work of teams amidst the demands of multiple projects and demanding internal and external customers
• Problem Solving Skills: Entrepreneurial mindset; excellent problem-solving skills with the ability to provide simple yet comprehensive solutions; ability to identify potential problems and proactively generate innovative remedies and measures of accountability
• Physical, Mental and Visual Skills: Ability to read, write, type; sitting and standing for long periods of time up to 8 hours per day
• Physical Environment: Normal office environment; potential of exposure to moving equipment in an industrial manufacturing environment

Preferred Education and Experience:

• Work Experience: 5 years of experience sales, customer service or distribution environment
• Education: BA or BS within applicable area
• Computer Skills: Previous experience within Mapics, XA or Infor systems; Expert-level Microsoft Excel skills including VLOOKUP, pivot tables and managing large data sets

Must have the ability to pass EVerify

Why We are Different:

At LIPPERT, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Apply at careers.lippert.com!

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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