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Passenger Service Agent
$15.50 per hour
SHIFT TIMES: Monday - Sunday (Open availability to work early mornings, afternoons, and late evenings)
Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.
Our employees receive the following, based on position and eligibility requirements:
* 401(k) retirement plan with company match
* Employee Assistance Program
* Employee discounts
* Competitive wages
* Flexible schedule
* Advancement opportunities
* On the job training
* $300 referral bonuses - unlimited
* DailyPay
Position Overview:
As a Passenger Service Agent, you will provide exemplary customer service to all airline passengers. You will also provide-assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.
Essential Duties and Responsibilities (Including but not limited to):
* Responsible for meeting and greeting passengers;
* Will be responsible for ticketing, gate and jet bridge functions;
* Must be professional and alert at all times;
* Ensures all QAS and customer safety standards are met and maintained;
* Ensure that all flights that Quantem loads and/or unloads operate on time;
Required Skills and Experience:
* High school diploma or equivalent preferred;
* Must be at least 18 years old;
* This position requires a employees to obtain a US Customs and Border Protection (CBP) seal. Orlando CBP requires US citizenship or US permanent resident status in order to receive a CBP seal;
* Maintain and treat all information as confidential;
* Possess the tact to deal with all levels of employees and client representatives;
* Must be able to read, write, understand and carry out instructions in English and Spanish;
* Must be able to verbally direct and communicate in English and Spanish;
* Proficient with Microsoft Office Suite or related software;
* Impeccable attention to detail and organization.
Work Environment:
* Indoor customer service environment;
* Prolonged periods of standing, noise level may be excessive at times.
Physical Demands:
* Must be able to carry, push, pull, lift up to 25 pounds and operate office equipment as necessary.
As a federal contractor we conform to all laws, statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job postings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristics protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.