Lumicera Health Services Powered by Navitus

Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the "new norm" in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity.

Due to growth, we are adding this Client Services Specialty Coordinator to our Trade Relations department.

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

The Client Services Coordinator (CSC) is a highly motivated professional with at least 5 years of successful experience interfacing directly with varied complex customers preferably in healthcare, to manage existing clients and strategic partners. The position is responsible for the co-development of long-term account strategy and supporting the National Specialty Account Executive for their assigned client. Working with other operational staff to provide the client and their patients an exceptional service and high quality patient care. They will be for responsible for identifying growth and expansion opportunities and communicating these opportunities appropriately to be incorporated into the business reviews. The CSC will be responsible for clinic retention, achieving corporate strategic goals relative to client base, and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interface with the National Specialty Account Executive for escalated issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.

Is this you? Find out more below!

How do I make an impact on my team?

• Support the National Specialty Account Executive in business reviews and any tasks assigned to support the client.
• Pull reports to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clinics. Work closely with Managing Specialty Account Executive on data, strategy, and the Lumicera team approach to all meetings.
• Ensure immediate Account Management team has a plan to mediate any unmet guarantees moving forward; Account Management should always have a debrief with an internal department which has failed to meet a guarantee
• Client Services Coordinator should be able to perform both basic training and specialized training on clinic facing behaviors
• Be primary point of contact for any daily tasks, operational requests, and status inquirie. This includes handling general patient level questions and requests.
• Support implementation of assigned clients.
• Facilitate resolution of escalated prescriber/clinic issues requests.
• Contract maintenance and performance.
• Lead or support internal department and corporate projects.
• May require travel to client sites or onsite meetings up to 10% of time.

What our team expects from you?

• Bachelor's degree in business, marketing, or related area preferred
• Valid State Driver's License and current Automobile Policy
• Knowledge of PBM, Specialty Pharmacy or health care industry preferred
• Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives.
• Ability to work independently and prioritize work to meet client needs.
• Strong team orientation, commitment to sales, and client service and desire to succeed.
• Willingness to travel as needed to meet goals.
• Excellent verbal and written communication, presentation and negotiation skills required.
• PC skills; Microsoft Office, Email, and Internet.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Hours/Location: Monday - Friday 8:00am-5:00pm, CST-Remote
• Paid Volunteer Hours
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program - up to $750!
• Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Nine paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program

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