PURPOSE AND SCOPE

The CRM Platform Manager is responsible for managing and continually improving the company Salesforce platforms, including Sales Cloud, Service Cloud, Field Service, and Pardot, on a global basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Salesforce Platform Management:
  • Oversee the day-to-day operations of Sales Cloud, Service Cloud, Field Service, and Pardot.
  • Ensure the optimal performance, security, and scalability of Salesforce platforms.
  • Implement best practices for customization, configuration, and integration to meet business requirements.
• Incident Support and Resolution:
  • Act as the primary point of contact for incident management related to Salesforce platforms.
  • Coordinate with internal teams and vendors to troubleshoot and resolve incidents in a timely manner.
  • Implement preventive measures to minimize the occurrence of incidents and optimize platform stability.
• Team Management:
  • Lead and mentor a team of developers and administrators responsible for Salesforce platform maintenance and support.
  • Provide guidance on technical issues, best practices, and professional development.
  • Foster a collaborative and innovative work environment to drive continuous improvement.
• Bolt-On Application Support:
  • Manage and support third-party applications integrated with Salesforce, particularly those used by the sales and distribution teams.
  • Collaborate with vendors and internal stakeholders to address issues, implement enhancements, and ensure seamless functionality.

• **Salesforce Configuration and Administration:**
  • Utilize strong Salesforce administration and configuration skills to customize and optimize platform functionality.
  • Deep understanding of Quote-to-Order processes, CPQ (Configure Price Quote), and Field Service processes.
  • Implement and maintain workflows, automation, and reporting to streamline business processes and drive efficiency.

QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• Salesforce Advanced Administrator certification required; additional certifications on salesforce platform are a plus.
• Minimum of 5 years of experience in Salesforce administration, configuration, and support, preferably in a managerial role.
• In-depth knowledge of Quote-to-Order processes, CPQ (Configure Price Quote), and Field Service processes.
• Strong analytical and problem-solving skills, with the ability to effectively diagnose and resolve technical issues.
• Excellent communication and interpersonal skills, with the ability to collaborate across functional teams and communicate technical concepts to non-technical stakeholders.
• Proven leadership experience, with the ability to inspire and motivate a team towards achieving common goals.
• Experience working in a fast-paced, dynamic environment with a focus on continuous improvement and innovation.

SUPERVISORY RESPONSIBILITIES:

This position manages a small (1-3) group of individual contributors

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be added to at any time, with or without notice.

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Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.