This position supports the facility in all aspects of IT, including desktop, mobile, network, and wireless troubleshooting. Coordinates all IT projects and ensures company resources are utilized appropriately. Compiles project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems. Identifies and analyzes systems requirements and defines project scope, requirements, and deliverables. Coordinates project activities and ensures all project phases are documented appropriately. Works closely with corporate IT to ensure standards are maintained.

Responsibilities include but are not limited to:

Respond to incident and service requests for technical assistance in person, via phone, and electronically.
• Install and configure software and hardware including but not limited to: printers, network cards, phone systems and surveillance video/CCTV
• Clean, modify and repair computer hardware including monitors, keyboard/Mouse and printers.
• Manage servers - Including user access and management.
• Set up new user hardware and physical spaces.
• Maintain licenses and upgrade schedules.
• Serve as liaison between Corporate IT and end user.
• Implement and maintain security standards.
• Apply and institute protocols for the use of IT across departments and projects.
• Work with corporate IT to provide advice on the most suitable IT choices.
• Provide technical support or training for systems and networks.
• Monitor system performance
• Perform troubleshooting and repairs and maintenance activities.
• Collaborate with other professionals to maintain standards and functionality.

• 1-3 years of experience in a similar role; previous IT experience in a production/manufacturing environment preferred.
• Ability to relate to and empathize with customers
• Solid knowledge of IT systems and applications
• Understanding of LAN/WAN configuration
• Experience in support roles preferred
• Bachelors or technical degree in information technology preferred
• Certification (CompTIA A+, Network+, and Security+ etc.) is desirable
• Ability to troubleshoot and repair issues
• Critical thinking and problem-solving skills
• Strong communication and interpersonal skills
• Excellent organizational and coordination abilities
• Strong attention to detail

We offer a stable work environment, competitive compensation, and an excellent benefits package, including Medical, Dental, Prescription Drug, Vision, Life, LTD/STD, FSA, Company-matching 401(k), free health clinics, and on-site fitness center.

The Folding Carton Division is an industry leading manufacturer of folding cartons for food, beverage, tissue, hardware, confectionary, and many other industries. Employing around 300 people, this facility designs, prints, and manufactures folding cartons, trays, and counter displays for a broad range of products and customers.