Come join our team, we are hiring! We are hiring a Community Health Worker at our Lisbon Avenue Health Center in Milwaukee, WI.

Why Progressive Community Health Centers?

Founded in 1999, Progressive Community Health Centers is an independent non-profit organization that operates four clinic locations in Milwaukee, Wisconsin. More than 100 employees support our agency's mission to improve the health and quality of life of the community by providing culturally competent services that address identified needs. We provide high quality, comprehensive care to roughly 16,000 patients annually, a majority of who are low-income. No one is ever turned away from our clinics based on insurance status or ability to pay. We value a patient-centered philosophy and provide range of services that include family medicine, internal medicine, women's health, urgent care, dental, radiology and integrated behavioral health. We also offer supportive services such as case management, health education and benefits enrollment.

Summary

The Community Health Worker (CHW) will coordinate and support initiatives targeted toward patients of the clinics with chronic medical conditions and those with preventative service needs (ex. Colorectal cancer screening).

Responsibilities

1. Provide patient navigation (e.g. schedule follow-up visits, issue reminders, provide self-management support, deliver patient education) in collaboration with PCHC medical clinics.
2. Provide chronic disease and preventative guideline education to patients.
3. Provide patient education through the facilitation of group sessions as needed.
4. Participate as a team member in grant activities related to chronic disease and improving preventative measures.
5. Work with patients to gain insights regarding barriers to care or screening.
6. Provide referral information and support to patients regarding social services and community programs as needed (e.g., smoking cessation classes, access to mammography, etc.)
7. Participate in community education programs, e.g. health fairs, sponsored events with the American Cancer Society or other partners, etc. (Some evening and weekend work may be required.)
8. Participate in data collection, record-keeping and data entry for assigned programs. Run routine reports as needed.
9. Link patients to community, financial, and transportation resources as needed.
10. Interpret patient metric and registry data to make recommendations to improve clinical quality.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS

1. Understand basic public health care, including health promotion and maintenance, chronic disease prevention, and self-care management at the community level.
2. In depth understanding of HIPPA and patient confidentiality.
3. Responsible, self-starter and confident in the building and execution of a new project.
4. Excellent credibility in the community.
5. Ability to relate well to people of various ages and from diverse ethnic and cultural backgrounds.
6. Excellent attention to detail and organizational skills.
7. Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
8. Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
9. Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
10. Demonstrates accuracy and thoroughness; applies feedback to improve performance.

EXPECTED BEHAVIORS

1. Treat all people with dignity, respect, and compassion.
2. Honor diversity in practices of faith, traditions, and culture.
3. Recognize the good work and accomplishments of others.
4. Invite and acknowledge concerns, suggestions, and opinions of others.
5. Protect personal and professional privacy and confidentiality.
6. Communicate truthfully and expect others to do the same.
7. Identify and resolve difficult issues.
8. Seek out and participate in opportunities for development.

EDUCATION AND EXPERIENCE:

• High school diploma or Associates Degree
• Completion of the CHW training program offered by Milwaukee AHEC or through an equivalent state program
• Experience in a community-based agency, community health organization or related field
• Valid Wisconsin driver's license, use of an automobile and current auto insurance
• Basic computer skills and experience in data entry using Excel, Access or equivalent computer background

It is mandatory that all employees, employed providers and volunteers are vaccinated. All hired candidates must submit proof of vaccination prior to their orientation. This is a mandatory requirement for Progressive Community Health Centers. The purpose is to minimize exposure to and transmission of the influenza virus in the workplace by providing occupational protection to employees and thereby preventing exposure to members of the community, which we serve.

Equal Employment Opportunity: Progressive Community Health Centers is an equal opportunity employer and will not discriminate against employees or prospective employees on basis of age, race, creed, color, religion, marital status, sex, national origin, ancestry, citizenship, sexual orientation, disability, arrest and/or conviction record, military status, protected veteran status, or any other characteristic or status protected by law.