The Specialist position will conduct assessments with hotel, restaurant, and grocery clients to ensure brand standards, food quality and friendly service for their customers. 

Key Performance Indicators 

• Monthly/quarterly productivity goals

• Quarterly TOJ efficiency goals

• 6 month rolling average of Client Feedback ratings (SFI)

• Quality metrics- as compared to entire team of specialists (Consistency, Score variance, % perfect scores & client feedback)

Principal Duties and Responsibilities

• Conduct assessments that measure conformity to established regulatory, industry, and proprietary brand standards for clients

• Observe food prep and cooking standards to ensure food safety, health, and sanitation practices

• Partner with clients to address root causes of assessment discrepancies and develop corrective action plans

• Teach and coach clients how to make their workplace a safer and healthier environment for themselves and their customers

• Travel up to 50%, or 10 days per month, including some evening and weekend work

• Work in autonomous environment while remaining organized, on task and efficient

CANDIDATE SUMMARY

Required Experience

• Experience in food service, restaurant or grocery operations 

• Experience in giving high level of customer service

Required Leadership Traits and Characteristics

• Capable of being detail-oriented while focusing on the big picture

• Ability and desire to influence others with tact and skill

• Ability to provide clear and constructive feedback in a positive manner

• Strong communication skills

• Professional and positive

Formal Education, Qualifications or Training

Must have at least one of the following

• Bachelor’s degree (Hospitality Management, Food Science, Nutrition, Culinary Arts or other Science degree), with at least one year of experience in food service, restaurant or grocery operations

• Bachelor’s degree (other than Science/Food/Hospitality) with at least two years of experience in food service, restaurant or grocery operations

• Associates degree with at least four years progressive experience in food service, restaurant or grocery operations

• High School Diploma/GED and at least five years progressive experience in food service, restaurant or grocery operations

• Meet the requirements to obtain CP-FS certification within 1 year of hire