ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Create an environment that is welcoming, nurturing and safe for all members and guests.
2. On a continual basis, walk all areas of the facility to monitor activities, help answer questions, and provide resources to all program areas including gyms, classrooms, lobbies, welcome centers, pools, and the fitness center.
3. Respond immediately to any emergency situations as per the YMCAs safety and risk protocol. First Aid and CPR Training provided upon hire.
4. Must have the ability to demonstrate safe use of the fitness equipment. Training provided upon hire.
5. Provide tours to prospective members; make the ask to join.
6. Respond to customers or members needs. Handle complaints in a courteous, patient manner using problem-solving techniques.
7. Possess knowledge of emergency procedures as they relate to calling 911, weather, medical or facility emergencies and performing related functions as required by emergency staff.
8. Manage the building when directors are not present.
9. Fill out incident/accident reports following any conflict or emergency situations.
10. Responsible for strict adherence to all YMCA of Greater Waukesha County department policies and procedures related to safety, rules, and other regulations.
11. Uphold the core values of the YMCA when working with people within the YMCA facilities and community.
12. Close the facility in accordance with the posted hours. Make sure that the facility is empty and secure at closing.

EDUCATION AND EXPERIENCE:

1. Must be 18 years old.
2. Previous manager on duty, customer service, or first responder experience is required.
3. Must be able to walk, stand, bend, reach, and climb stairs for extended periods of time and during entire shift.
4. Must be able to obtain and maintain First Aid and CPR certifications.
5. Must be self-motivated, enthusiastic and be able to relate well to a diverse population, in person and over the phone.
6. Must have sound decision making skills, require minimal supervision, and work well with members and staff.
7. This person will exhibit the core values of caring, honesty, responsibility, and respect in all aspects of their work with the YMCA.

EQUAL OPPORTUNITY EMPLOYER

THE YMCA WELCOMES A DIVERSE WORKFORCE

The Y: We're for youth development, healthy living and social responsibility