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Senior Advanced Cloud Engineer - CTJ - Poly
Redmond, WA
Job Description
OverviewMicrosoft has an exciting opportunity for a Senior Advanced Cloud Engineer (ACE) in the Cloud+AI Silver Team. Our team provides customer support for Power Platform and Dynamics 365 products to strategic US Government Customers. In this role, you will be surrounded by people who are passionate about cloud computing and understand that excellent support is essential to customer success! The Cloud+AI Silver ACE org's mission is to improve customer retention and adoption, through deep understanding of their technical solutions, business needs and goals. We are looking for a customer-obsessed ACE to help us strengthen the customer support experience and drive the next leap in innovation, adoption, and usage of Microsoft Dynamics 365 and Microsoft Power Platform products with our strategic customers. In this role, you will have the opportunity to work with customers, their field representatives and product engineers who enable a broad set of Azure services to be consumed by highly secure and regulated industries. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesWe are seeking engineers that enjoy solving complex problems and working with unique and special customers, to improve the customer experience of Microsoft cloud products and services. You will:Own and manage the support relationship with a set of strategic US Government customers, creating extraordinary experiences, driving increased adoption and customer satisfaction. Partner with Customer Support, Service Engineering, Product Engineering, and field teams to ensure a smooth experience when our customers need us the most. When appropriate, provide customer support directly to strategic Government Cloud customers and facilitate solving critical and complex technical issues as part of a 24x7x365 support delivery team. Apply troubleshooting skills, debugging tools, and examines logs, telemetry, and other methods to verify assumptions and customer impact. Proactively and reactively address findings with customer and/or service engineering efficiently via written and verbal communications. Influence product design and feature changes, as a customer advocate within Product Engineering. Relentlessly champion and advocate for our customers, in representing their issues to engineering teams and being a change agent to develop innovative ways to address their issues. This role will require on-call rotations: Ability to work on-call rotations. On-call will require responding to support requests after normal business hours to include the weekends and/or holidays in a designated Microsoft office. Embody our culture and values.
ResponsibilitiesWe are seeking engineers that enjoy solving complex problems and working with unique and special customers, to improve the customer experience of Microsoft cloud products and services. You will:Own and manage the support relationship with a set of strategic US Government customers, creating extraordinary experiences, driving increased adoption and customer satisfaction. Partner with Customer Support, Service Engineering, Product Engineering, and field teams to ensure a smooth experience when our customers need us the most. When appropriate, provide customer support directly to strategic Government Cloud customers and facilitate solving critical and complex technical issues as part of a 24x7x365 support delivery team. Apply troubleshooting skills, debugging tools, and examines logs, telemetry, and other methods to verify assumptions and customer impact. Proactively and reactively address findings with customer and/or service engineering efficiently via written and verbal communications. Influence product design and feature changes, as a customer advocate within Product Engineering. Relentlessly champion and advocate for our customers, in representing their issues to engineering teams and being a change agent to develop innovative ways to address their issues. This role will require on-call rotations: Ability to work on-call rotations. On-call will require responding to support requests after normal business hours to include the weekends and/or holidays in a designated Microsoft office. Embody our culture and values.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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