Summary of Position: Provide direct communication between the customer and Linetec operations to manage job scheduling, metal finishing and packaging requirements, delivery and pricing, and customer service/issue resolution.

Essential Duties:

• Initial order intake processing - gather customer specifications within 4 hours of purchase order receipt to prepare the order for order entry staff.

• Coordinate production schedule priorities, expedite requests, and manage order changes with production operations, including accurate and timely date management on order.

• Resolve discrepancies (damage material, counts, etc.) by physical inspection and communication with production departments. Exercise discretion on applying credits to customers.

• Proactively follow up with customers on all open issues (goal = within 2 hours).

• Monitor orders and procedures for compliance with customer-specific service agreements.

• Reconcile incoming arrival bill of ladings with previously entered receiving paperwork.

• Attend daily production meetings to provide information on scheduling activities and upcoming customer issues.

• Provide regular order status updates to customers as appropriate.

• Work with production and scheduling to communicate accurate ship dates to customers when orders become past due.

• Assist order entry and collections personnel with order questions.

• Monitor on-time arrival and shipment of orders, taking action to resolve conflicts that jeopardize shipment timing.

• Assist in contacting customers to collect on any past due invoices.

• Maintain Enterprise Resource Planning system requirements for order scheduling.

• Research and confirm customer concerns before issuing credits.

• Provide training support and best practice ideas to team, especially for new team members.

• Apply Lean principles in own work performance and drive Lean applications in company operations.

Qualifications and Requirements:

• Minimum of 2-4 years Customer Service experience, preferably in a manufacturing or distribution operation.

• Post high school education required, bachelor's degree in a related field preferred.

• Superior interpersonal communication skills (verbal and written).

• Team player, willing to cross train and take on new assignments.

• Strong customer and operations focus. Ability to anticipate internal and external customers' needs prior to a request.

• Ability to plan and manage multiple projects and deal with complex orders and customer requests.

• Ability to read customer supplied die prints.

• Computer proficiency - Word, Excel, Outlook, ERP/MRP

• Ability to work on improvement projects that benefit a customer or Linetec.

• Accurate attention to detail

Job Specific Physical Requirements/Work Environment:

• Usual office working conditions with occasional (5%) exposure to the production environment (heat, operating machinery and noise).

• Office duties require sitting behind a desk, performing tasks on a computer.

• Minimal travel required

Apogee and our brands are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by state or federal law.