Essential Duties and Responsibilities

• Provides patient care as assigned and per routine, according to standards of care, shift routines, and policies and procedures.
• Answers call lights in a timely and appropriate manner
• Documents care provided according to standards
• Maintains a clean work and patient environment
• Maintains and orders supplies, including scanning, stocking and ordering new supplies and disposing of expired or damaged supplies for MHTC and Mercy North.
• Processes orders in an accurate and timely manner. Answers the telephone and call lights appropriately and provides information or relays messages to patients and staff.
• Directs visitors to patients rooms. Maintains medical records of current patients. Processes patient charges and orders supplies as needed.
• Floats to various units based on identified needs
• Participates in department or unit performance improvement activities.
• Performs 12 Lead EKG's as directed
• Starts IV as directed
• Performs venipunctures as directed
• Assists ED MDs with intubation by gathering needed equipment
• Performs CPR and places patient on Lucas during resuscitations
• Assist with splint applications by gathering needed supplies
• Assist with chest tube and CVP insertions by gathering needed supplies equipment
• Performs BGMs as directed
• Transports non-monitored patients to the inpatient units

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

Certified as a Nursing Assistant in applicable state with 2 years healthcare experience or
Medical Assistant with 2 years of healthcare experience or
Licensed as an EMT in applicable state with 2 years of healthcare experience or
Licensed as a Paramedic in applicable state with 1 year of healthcare experience

Certification and Licensure

Certified as a Nursing Assistant in applicable state, or
Certified as a Medical Assistant in applicable state, or
Licensed as an EMT in applicable state, or
Licensed as a Paramedic in applicable state
Approved CPR or BLS certification required within 90 days . Other certifications per unit requirements: ACLS, PALS, NALS

Skills and Abilities

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee is frequently required to stand, walk and use hands to finger, handle or feel. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl and smell. The employee must regularly lift and or move up to 10 pounds, frequently lift and or move up to 25 pounds and occasionally lift and or move up to 50 pounds. Specific vision abilities required by this job include close vision, color, vision, peripheral vision and depth perception.

Level of Supervision

Supervises