The Body Shop Manager is a galvanizing leader that is responsible for running an efficient and profitable Paint & Body Shop. The Body Shop Manager operates the department efficiently, delivers excellent customer service and quality, controls costs, builds a loyal clientele, maintains good employee relationships, exceeds sales and profit objectives, and maintains service records.

Job Duties Include:

• Forecasts goals and objectives for the department and strives to meet them.
• Prepares and administers an annual operating budget for the body shop department.
• Meets and exceeds quality and service standards for all customers.
• Controls the performance of the department using various tools and resources
• Ensures that customers' service files are up-to-date and are readily available for reference
• Monitors repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, etc.
• Maintains a positive and encouraging workplace.
• Monitors technicians' payroll records
• Trains, motivates, and monitors the performance of department staff.
• Understands, keep abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Breaks down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances
• Directs and schedules the work assignments of all department employees; provides technical assistance as needed.
• Establishes and maintains good working relationships with customers.
• Maintains good working relationships with insurance companies.
• Meets or exceeds profitability goals.
• Manages and controls costs.
• Follow up on parts department orders to ensure parts availability
• Addresses and resolves all customer complaints.
  

Requirements

Education:

• High school diploma or the equivalent

Experience:

• Body Shop management experience - automobile and/or heavy duty truck.
• 3 -5 years of supervisory experience.
• 3-5 years of body, collision, painting, and estimating experience.
• Excellent communication and managerial skills.
• Excellent conflict resolution skills.
• Some sales experience helpful.
• Professional personal appearance.
• Ability to supervise and lead others.

Working Conditions/Physical Demands: Will be exposed to noise, vibration, paint, dust, exhaust fumes, and other hazardous and nonhazardous materials. Will move about the body service area and work with the body shop technicians. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. May be required to perform other duties as requested, directed or assigned.

About Us
Earn top tier wages, match your vacation and enjoy the security of a premium benefits package and generous hiring bonus with Nuss Truck & Equipment the 2017 American Truck Dealer of the year. Nuss is one of the largest providers of both OTR and vocational trucks combined with world class Volvo Construction Equipment including paving products and service in the Midwest. Our award-winning sales and service teams support all segments of the transportation and construction industry. We have expanded to nine strategic dealership locations in Rochester, Mankato, St. Cloud, Roseville, Burnsville, Duluth, East Bethel and Monticello Minnesota, and Eau Claire Wisconsin. Many Nuss staff members have over 25 years of experience providing highest level customer care and experience.

Benefits
Nuss Truck & Equipment offers a very competitive benefits package. We offer medical insurance, generous monthly HSA contribution, dental insurance, matching 401k, voluntary life insurance, tuition reimbursement program, employee assistance program, flexible spending accounts, long-term and short-term disability insurance, paid holidays, paid time off, and direct deposit. We will match your current vacation/PTO hours if you join our team!

Other Details
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.

Nuss Truck & Equipment is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.

• Eau Claire, WI, USA