Please contact your Administrator to change your authorization settings.
IPG Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. You will be the main point of contact for inquiries and requests related to our ERP and manufacturing systems, as well as development of new functionality. The ideal candidate is a diligent, hardworking individual who is able to learn new systems and processes rapidly, can work with little supervision and is capable of delivering outstanding work at all times.
DUTIES
* Provide 1st and 2nd level support and troubleshooting for production control and
traceability platform.
* Directly assist manufacturing and production teams with support and troubleshooting.
* Record and process requests for support received by phone, email or ticket system.
* Responsible for setup and administration of user accounts.
* Monitor, triage, and manage IT support tickets including troubleshooting to resolve
issues.
* Coordinate and/or perform validation of various modules and features as they are
implemented.
* Escalate unresolved issues/questions.
* Support product upgrades and projects, including active engagement in testing of new
features and functionality.
* Coordinate and assist with end-user training including development of system
documentation and training materials.
* Develop on-going reports needed by the business to improve information and decision
making.
* Support SOX audits.
* Demonstrate initiative and job knowledge by suggesting ideas, discovering new and
better ways of accomplishing goals.
* Minimum 3 years of hands-on experience with MS Dynamics NAV 2013 or higher
versions.
* Experience working in manufacturing environment.
* Effective communication with production and manufacturing departments to ensure
proactive support and administration, including support for new product rollouts.
* Exceptional customer service and communication skills to convey competence and
concern to end users.
* Ability to document current functionality and process flows, and suggest areas for future
improvement.
* Possess good interpersonal skills.
* Strong attention to detail.
* Ability to effectively multitask and to perform with a sense of urgency for rapid issue
resolution.
* Effective troubleshooting and problem solving skills.
* Ability to work independently with minimal direction and oversight.
Preferred Skills
* Bachelor's degree in Computer Science or a related discipline.
* Experience with MS Dynamics NAV 2017.
* Experience with .NET development environments.
* Experience providing support in a manufacturing environment, including processes,
systems and terminology.
* Experience with MS SQL, SSRS.
* Experience with Power BI or other Business Analytic tools preferred.
377 Simarano Drive, Marlborough, Massachusetts 01752
Non-Exempt
"Equal Opportunity Employer / Affirmative Action M/F D/V
IPG Photonics Corporation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. All employment decisions and personnel actions at IPG Photonics are administered without regard to race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability, gender identity, sexual orientation, genetic carrier status, any veteran status, any military service, any application for any military service, or any other category or class protected by applicable federal, state or local laws. IPG Photonics Corporation provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact (508) 506-2527 or email HR.Accommodations@ipgphotonics.com opens an email client applicationto request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
"