Committed to quality service: A commitment by all GO Riteway staff to provide consistent and safe transportation in clean, well maintained vehicles in order to meet and exceed our customer's expectations.

TITLE: Regional Operations/Charter Coordinator

DIVISION School Bus Operations

LOCATION: Cambridge, WI

REPORTS TO: VP of Operations-South Region

STATUS Full-time Hourly

POSITION OVERVIEW

Contributes to and supports all operational tasks. Follows established working plans and systems for school bus, charters, and other requested transportation that contribute to safe, on-time and consistent service to all customers - including school districts, businesses and general public. Performs other duties as assigned with commitment to safety and customer service. Has onsite shared responsibility for processing routing changes/updates and maintaining school bus routes in addition to other administrative and operational activities for School Bus Terminals to comply with federal, state and DOT requirements regarding scheduling drivers and safety. Organizes paperwork and filing, maintains records and logs, payroll preparation and utilizes routing system for operational purposes. Carries out working plans and systems for school bus, charters, and other requested transportation that contributes to safe, on-time and consistent service to school districts, businesses and the general public.

DUTIES AND RESPONSIBILITES:

• Work cooperatively with all staff members to ensure operations run smooth and efficient.
• Develop and maintain positive relationships with school officials, school district and contract work personnel and the General Public.
• Learn the school districts or new areas to know all routes and be able to assist drivers in learning routes and keeping routes updated.
• Coordinate the gathering and tracking of route/student data needed for the state transportation report and other internal/external projects as requested.
• Maintain the daily dispatch log and make recommendations to the Terminal/Operations Manager for necessary route package adjustments as needed.
• Learn and execute the established processes to ensure Bus Camera/DVR system are functioning properly with working audio and video to include viewing and archiving segments requested.
• Communicate student discipline reports to appropriate school administrators with direction from Terminal/Operations Manager as needed following established processes. Provide feedback to drivers regarding recommended student disciplinary action as directed by school administrators and Terminal/Operations Manager.
• Learn the procedures and responsibilities of the Charter Area, i.e. scheduling, order taking, pricing billing, charges and follow up and prepare paperwork appropriately filling in as assigned.
• Learn the duties of the radio dispatcher and perform the duties including responding to customer calls and completing the paperwork appropriately.
• Drive bus routes, charters, and shuttle routes as assigned.
• Learn the opening/closing procedures for the terminal filling-in as needed.
• Learn the duties of the school bus dispatch office including insuring bus key control and dispatch, assigning drivers, check-in and check-out procedures, correct use of forms and filling-in as assigned.
• Learn the responsibilities of supervision for lot duty and fill-in as needed.
• Learn and perform crash investigations, follow up procedures and assist Safety Coordinator as needed.
• Learn functions, procedures, and responsibilities of Human Resources, Customer Service, Fleet, and Recruitment departments as they relate to operations.
• Learn payroll procedure for school bus and fill in as needed.
• Maintain confidentiality when working with student and personnel data and files.
• Be professional in attitude, appearance, and communication skills and able to maintain confidentiality.

GENERAL QUALIFICATIONS:

• Strong organizational and communication skills, written and verbal. Detail oriented including documentations skills.
• Valid Wisconsin Driver's License. Obtain within 30 days of employment and maintain a commercial driver's license with the necessary endorsements.
• Able to work effectively and well with diverse groups of people, teamwork.
• A strong working knowledge of computers and ability to learn new software programs.

DESIRED QUALIFICATIONS

• Prior experience in transportation industry
• Associate Degree in Related industry or equivalent experience
• Intermediate knowledge and experience with MS Word and Excel
• A Class B CDL with Passenger and School Bus endorsements will be required to be obtained within 60 day of employment

EOE