Program Manager
Hiring Bonus Available!
Janesville, WI 
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Posted 17 days ago
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Job Description
Responsible to the Weatherization Program Director to provide management and coordination of the Weatherization Program, and Program Services which includes; the Home Energy Plus Furnace Program and Home Energy Plus Water Conservation Program.   Primary functions of the position include oversight of daily program operations, management of subcontractors, field workers, and budget management.  Employee will work closely with the Program Director to ensure that the department is meeting all standards for job completion, safety, quality, and cost according to CAI policies, State of Wisconsin Weatherization Program rules and requirements as well as Home Energy Plus Furnace Program and the Home Energy Plus Water Conservation Program rules and requirements. 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Core Values
  • Initiative:  Self-starter requires minimal supervision, requests additional assignments or responsibilities; suggest and implements improved work methods.
  • Relationships:  Projects a positive attitude and relates effectively with others to build strong working relationships built on a foundation of honesty, compassion, and respect. Promotes and maintains appropriate professional boundaries.
  • Problem Solving:  Identifies problems, secures relevant information, and implements solutions.
  • Planning and Organizing:  Establishes and manages work priorities; efficiently allocates time and utilizes available resources appropriately; effectively handles multiple assignments.
  • Cultural Competency:  Commitment to learning and integrating cultural differences into day-to-day practices.  Ability to react and interact with those of a different background effectively to fulfill agency mission.
  • Attention to Safety:  Assists in the creation of a safety culture by working in a safe manner; reports unsafe situations and accidents; follows safety procedures; requests and uses safety equipment and safety techniques; and participates in safety training.
  • Attendance/Punctuality:  Team member is on time and prepared for meeting with customers and stakeholders internal and external to the organization.
Program Operations
  • Responsible for overall contract fulfillment including reviewing auditor files, production, and creating a workflow for auditors.
  • Provide instruction/training, and technical assistance to auditors, inspectors, field staff, and sub-contractors as needed.
  • Confer regularly with weatherization staff and sub-contractors to plan and coordinate activities, exchange information, and resolve problems.
  • Achieve and maintain certifications that are required by the State of Wisconsin for this position.
  • Communicate with property owners and customers to gain understanding and support for the energy-saving measures that will be recommended to improve the building’s energy performance. 
  • Diagnose building energy performance using equipment such as blower doors, manometers, combustion analyzers, air flow testers, etc., and ability to articulate results and suggested solutions in accordance with the Weatherization Program Field Guide and Program Manual.
  • Identify health and safety issues to be brought to the resident’s attention and/or addressed as part of the weatherization activities.
  • Analyze audit data using computer applications/programs to identify cost-effective measures for reducing energy consumption.
  • Generate clear and concise work instructions for work crew and contractors.
  • Perform QC / final inspections/DOE Inspections
  • Perform Energy Audits when needed
  • Maintain NEAT databases and provide DEHCR / WECC with copies of the database, WDZ files, diagnostic workbooks, etc. as requested/required.
  • Responsible for reporting to State funding sources including:
    • Completing and submitting the annual Contract Planning Workbook and amendments as required.
    • Generating and submitting performance reports as requested by DEHRC Quality Assurance Monitor.
  • Coordinates with program director on materials/services bidding process and ensures compliance with policies.
  • Organize and manage internal program operations including monitoring of weatherization job cycle, sub- contractor management, etc. 
  • Perform related work as assigned within the scope of responsibility and skills required for the job.


Service Delivery/Supervision
  • Effectively influence employees to work productively and in compliance with program standards using internal performance management tools.
  • Enforce standards of behavior and accountability for self and staff.
  • Effectively resolve customer complaints in compliance with agency and weatherization program policies.
  • Supervise program field staff, and responsible for developing positive working relationships with sub-contractors
  • Ensure staff are meeting position responsibilities,
  • Regularly review and document employee performance including achievements, concerns, corrective action plans, progress, etc. 
  • Complete annual staff evaluations,
  • Identify staff training/development needs, develop plans to meet needs and provide resources/support.
  • Facilitate regular staff meetings.
  • Ensure customers receive services that are appropriate and in compliance with the policies, procedures, goals, and requirements of the program.
  • Develop a supportive team service delivery environment.
  • Facilitate staffing as needed to address workflow and meet standards of performance as developed in collaboration with funders.
Communication
  • Prepare and present WX Program information for public speaking venues as required / necessary.
  • Establish collaborative relationships with area landlords, vendors, contractors, and service providers to meet the needs of weatherization customers.
  • Meet regularly with staff to provide effective feedback regarding performance and professional development.
  • Document discussions with staff.
  • Provide monthly program updates and development efforts to Management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
  • Lead in the hiring process for program staff. 
  • Assist in preparation and presentation of Weatherization program progress and present at public speaking requests.
  • Attend training meetings, conferences, and seminars necessary to gain/maintain the knowledge and skills to perform job duties and responsibilities.

The above statements reflect the general details necessary to describe the major functions of this position and are not intended to be a detailed description of all the work/functions that may be required
SUPERVISORY RESPONSIBILITIES: 
  • Supervision of Weatherization program staff.

QUALIFICATIONS:  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:
  • Weatherization experience is strongly preferred. Bachelor’s Degree in Construction Management, Non-Profit Management, or a related field and/or an equivalent in related experience in a human services-related management position.
  • At least 3 years experience working with construction crews, sub-contractors, and/or energy conservation.
  • Successful completion of auditor certification through the State of Wisconsin weatherization program.
  • Proficiency in auditing single-family homes, 2 - 24-unit buildings, and mobile homes.
  • Successful completion of Quality Control (QC) inspection certification and demonstrated ability to do final inspections is preferred.
  • Demonstrated experience managing state contracts relating to weatherization work.

LANGUAGE SKILLS: 
  • Requires excellent listening, verbal and written communication skills, with strong attention to detail and accuracy.
  • Ability to establish rapport and relate sensitively to multiracial and multicultural people and staff.

MATHEMATICAL SKILLS: 
  • Knowledge of basic math: add, subtract, multiply, divide, fractions, and percentages. 
  • The ability to understand budget and comprehensive financial reports.

REASONING ABILITY:  
  • Ability to interpret a variety of instructions in written, oral or diagram form, to solve problems requiring decision-making skills.
  • Ability to visualize end results of a single multi-faceted project, develop procedures to attain results within broad guidelines, apply policies and practices to resolve problems independently, and detect exceptional cases for referral.
  • Ability to use analysis and judgment in the adaptation and interpretation of established practices and procedures to meet problems and situations to which their application is not clearly defined.

CERTIFICATES, LICENSES, REGISTRATIONS: 
  • Access to reliable, licensed, insured driver and transportation.   
  • Ability to use CAI vehicles on agency business.
  • Individuals must be physically capable of operating the vehicles safely and have an acceptable driving record.

OTHER SKILLS AND ABILITIES: 
  • Excellent interpersonal skills with a nonjudgmental approach and style
  • Demonstrate an understanding and commitment to community action principles and cultural competency.
  • Knowledge and understanding of affordable housing and energy services programs.
  • Strong negotiation and financial management skills. 
  • Strong organization, management, and supervisory skills.
  • Understanding of construction management including bidding, scheduling, and managing subcontractors.
  • Ability to manage complex and changing contract requirements.
  • Proficient in the operation of personal computers (Windows-based Word, Excel, Access)
  • Ability to develop and maintain databases required; experience with multiple management information systems.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Required to sit; use hands to finger; talk and hear.  The employee is occasionally required to stand and walk and reach above shoulders and climb. 
  • Occasionally required to lift and /or move up to 25 pounds. 
  • Required to use close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Requires some irregularity in hours due to responding to the program needs.
  • Work creates considerable strain or heavy stress occasionally due to frequent, substantive contacts with people in stressful situations and the concern for the success of the program.
  • Noise level in the work environment is usually moderate to loud.  The normal work environment is either an interior office or a construction site.

The job description does not constitute an employment contract between Community Action and the employee and is subject to change by Community Action as the needs of the department and the requirements of the job change.


 
Community Action is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, ancestry, age, disability, or protected veteran status.

 

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Job Summary
Company
Community Action, Inc.
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
Days
Salary and Benefits
$70,000 BOE
$2,000 Bonus! $1,000 of the bonus will be paid at the time of hire and the second $1,000 bonus will be paid 1 year after hire. Full benefits package including health insurance, vacation time, paid holidays, and more!
Required Education
Some College
Required Experience
3+ years
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