Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. MATC's diverse team members - 42% of whom are employees of color--work with a purpose to serve the students who make us one of the most diverse two-year institutions in the Midwest. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at .

Under the supervision of the Director, Technical Services and Support, responsible for the administration and functional operation of MATC's enterprise computer network systems. Maintains, configures, supports and troubleshoots network hardware, infrastructure components, operating systems, and software applications. Work is generally diversified requiring judgment, analytical skills, and decision-making abilities, according to established practices and procedures. Daily activities are completed independently, or as part of a project team, employing established procedures and general objectives. Interaction with supervisor is normally limited to problems or unusual situations.

• Collaborates with Technical Services staff to install, configure, and manage District's enterprise computer network and virtual systems with faculty, staff and students.
• Implements and manages appropriate software and hardware solutions of varying Server level network Operating Systems and applications used by the MATC community; performs and maintains complex software installations and upgrades including virtual and physical Windows server installation.
• Assesses and resolves network hardware and software problems including the following: troubleshoots and repairs complex network problems using software tools and diagnostic equipment; maintains and repairs communications media.
• Troubleshoots hardware communication issues and performs root cause analysis by engaging in troubleshooting activities and resolving network connectivity issues.
• Develops and documents appropriate procedures, guidelines, and techniques to pursue, track, and resolve network problems
• Provides prompt and accurate service in response to support requests. Provides on-demand high level technical support to the MATC Community.
• Monitors, evaluates, develops and implements computer network resource optimal utilization and performance including network traffic usage; proposes capacity planning recommendations; monitors and maintains network file server storage.
• Collaborates with Construction Services by coordinating the specification, layout and design of additions and modifications to the District enterprise computer network in existing buildings, new construction; designs structured wiring systems used for building communication infrastructure.
• Assists in the research, evaluation, and implementation of computer network hardware and software, and makes recommendations; coordinates related network changes with computer systems staff.
• Performs systems administration and management duties for both physical and virtual systems including using monitoring, recording, reporting and analysis tools.
• Performs and assists with special projects; collaborates and communicates the MATC community, vendors and vendor support services to troubleshoot network issues.
• Creates and maintains appropriate technical, operational and troubleshooting documentation via various media resources. Monitors and supports computer Help Desk.
• Participates in departmental meetings, in-service training and other activities as required; attends conferences, seminars and professional meetings as designated.
• Keeps current and recommends new strategies on digital trends.
• Performs other related duties as required for the efficient operations of the department.

Minimum Qualifications

Required Education: Associate's degree in Computer Networking.
Preferred Education: Bachelor's degree in related field is preferred.

Required Experience: Three (3) years of progressively responsible work experience in continuous network technical support activities.
Preferred Experience: Prefer more than three (3) years of relevant experience.


Knowledge, Skills, And Abilities

• Knowledge of currently recognized principles, techniques, and methodologies used to support computers, software and related equipment.
• Knowledge in the following areas: VMware, Microsoft OS servers, Active Directory, Cisco network infrastructure management, data storage, backup systems.
• Knowledge of server Operating Systems, including deployment, configuration, troubleshooting and fine tuning OS.
• Through knowledge of network transmission methods and network communication protocols.
• Working knowledge of current office practices and procedures in the use of computer and software systems and supporting equipment.
• Skilled at troubleshooting of hardware and software.
• Ability to determine and ensure the accuracy of analysis, design, implementation, and audit of the system development life cycle.
• Ability to write and maintain Technical documentation and procedures.
• Ability to perform system administration and management duties for both physical and virtual systems.
• Ability to support and maintain a Windows Active Directory environment.
• Ability to diagnose and resolve technical problems independently and in a team.
• Ability to establish and maintain effective working relationships with students, colleagues, community representatives, and the general public.
• Ability to communicate effectively on sensitive issues through both oral and written means and to establish effective working relationships with administrators and staff.
• Ability to schedule work and keep accurate records.
• Ability to translate necessary technical information into instructions usable by non-technical people
• Ability to establish, collaborate and maintain effective work relationships with staff and public.
• Ability to work with culturally diverse employee populations.
• Ability to lift and move computer equipment weighing up to approximately 50 pounds.

• Physical Demands: Ability to lift up to 50 lbs., carry, and push up to 20 lbs. and ability pull up to 50 lbs.
• Ability to climb stairs and a ladder and maintain balance.
• Ability to stoop, kneel, crouch, reach, hear and speak.
• Sitting/Standing/Walking: 50% of time spent sitting, 25% of time standing, and 25% of time walking.

Start Date:
The position supports the Information Technology's department of Technology Services and will have a start date to be determined.

Hours/Location:
This is a full-time. 40 hours per week, 1.0 FTE position.
Hours are Monday - Friday, 8:00 a.m. - 4:30 p.m.
Based out of the Milwaukee Downtown campus, 700 W State St, Milwaukee, WI 53233
Eligible for Flexible Work Arrangement

Hourly Rate:
This is a non-exempt, hourly position, with a pay range of $35.85 - $44.81. Salary is listed to the midpoint of the salary range and is based on the 2023/2024 rates and are determined by years of experience credit and internal salary equity.

Application Materials:
Along with your completed applications it is optional, but not required, to upload supporting documents such as resume, cover letter and proof of education (transcript, copy of diploma/degree etc.). Education will be formally verified prior to offer.

Interviews:
Selected qualified candidates will be invited to participate in a virtual interview on a date to be determined. Candidates who are selected after the first interview will be invited to a second-round interview.