Cellcom is an innovative wireless company that provides the latest in wireless devices and services for its customer base throughout Wisconsin and Michigan, with more than 45 retail and agent locations. Cellcom is respected for its long-standing reputation of delivering extraordinary customer care, being a strong community partner, and for its renowned network. We anticipate our customers' needs, recommend, and provide the right selection of technology tailored for them, and offer personalization for the way they live and use wireless. As a subsidiary of Nsight, Cellcom is part of a family of companies offering complete telecommunications services. Our green initiatives, commitment to customer service and local philanthropic efforts make us an employer of choice in the state of Wisconsin. We are looking for individuals who are driven, enthusiastic and care about our community. More importantly, we like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.

As a Customer Care Representative, you will play a crucial role at Cellcom by delivering on our promise of live, local service. You will feel satisfaction in sharing your knowledge and helping customers stay connected to what matters to them.

• We provide a strong start with a thorough and fun ~6-8 week paid training program along with ongoing coaching and training throughout the year.
• You will take incoming calls throughout the day and provide personalized service to our wireless customers regarding rate plans, billing questions, wireless devices, service questions, and more.
• We empower our representatives to manage and resolve the customer interaction from start to finish.
• We are not your typical call center that is focused solely on numbers. We want you to focus on the customer and create meaningful interactions that build loyalty by educating our customers and ensuring their current and future needs are met.
• There will be opportunities to grow your career through additional responsibilities and projects like chat, social media, mentoring, and cross training with other departments.

What sets Cellcom apart?

• Ability to work in office or from home post-training
• Promotional credit on a new cell phone and discounted unlimited wireless plans (all standard terms, conditions, and acceptable use policies apply for all services)
• Competitive pay based on experience. Additional pay for pm and weekend shifts.
• Locally owned company that values its employees, customers, and communities
• Casual dress code
• Community impact opportunities through volunteerism and financial donation matches that support local communities
• Three-month advance scheduling
• Flexibility with scheduled breaks, lunches, and time off
• Ability to work a split shift if interested
• Generous benefits including 401(k) with a 6% company match
• Paid time off to support a healthy work life balance (12 PTO days, 1 wellness day, 4 sick days, 9 paid holidays)
• Career growth opportunities
• Tuition reimbursement
• Prevea Nurse Practitioner on site
• Wellness programs

Training:

• Start Date: August 8, 2022
• Training will be held in person at our De Pere office
• Training Hours: 8:00 am to 4:30 pm Monday - Friday

Working Hours:

• Our call center hours are:
  • Monday - Friday 6:30 am - 9:00 pm
  • Saturday and Sunday 8:00 am - 8:00 pm
• After training, your shift may start anywhere from 8:30 am to 12:30 pm.
• We will discuss your preferences during the interview process.

What is needed to join our team?

• High school diploma or equivalent
• 1+ years of customer service, sales, or related experience (includes retail, hospitality, food service, etc)
• Excellent verbal and written communication skills
• Perseverance and energy to talk on the telephone for long periods of time
• Sincere desire to assist and educate customers while being empathetic and responsive to their needs
• Remain professional, calm, and composed in all situations and interactions
• Ability to multitask and navigate across multiple databases and programs
• Troubleshooting skills
• Coachable and receptive to feedback
• Natural curiosity to continually learn and develop technical knowledge and communication skills in a fast-paced industry
• Ability to overcome obstacles in stride and stay motivated

Preferred Experience:

• Associates Degree
• Call center experience
• Passion for mobile devices and/or technology

Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.