Nsight, parent company of Cellcom, Nsight Telservices, and Nsight Tower wants YOU to join our team!

Our family of companies provides wireless, business and residential local service, long distance, internet, web hosting and tower erection and maintenance services in the Midwest. Our green initiatives, commitment to customer service and local philanthropic efforts make us an employer of choice in the state of Wisconsin. We're looking for individuals who are driven, enthusiastic and care about our community. More importantly, we like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.

The IT Services (Infrastructure) Specialist (Onsite Help Desk Support) responds to inquiries and requests for assistance with the organization's computer systems or PC's. Identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the help desk. Coordinates with other Information Technology areas to resolve problems if necessary.

Responsibilities & Duties:

• Customer Service
  • Understands customer priorities and objectives and takes an active role in accomplishing these objectives.
  • Serves as the first level and primary contact for the customer.
  • Acts with the knowledge that the customer is the most important part of the job.
  • Responds positively to complaints, problems, and sometimes negative and emotional behavior.
• Communication
  • Keeps peers, customers, and manager informed of trends, significant problems, unexpected delays and anything new in the environment. Also communicates scheduled downtime or anything that affects the customer's computing environment.
  • Keeps customers informed of progress on problems that cannot be resolved on first call.
• Problem Analysis, Resolution, and Prevention
  • Leads problem-solving efforts often involving outside vendors and other support personnel and organizations. Serves as an escalation resource.
  • Supports approved software applications; minimally, Microsoft Office, Windows operating systems, standard desktop/laptop computers, remote access, hardware diagnostics. Strives to identify and address the root cause of a problem, not simply address the symptoms. Works to eliminate recurring problems.
  • Promotes effective use of technology.
• Project Execution
  • Completes assigned tasks on time and within budget, has the foresight and experience to rectify unrealistic deadlines and tasks.
• Training and Other
  • Keeps current on all the technology used in the customer's environment.
  • Provides appropriate training and education to customers regarding the services and products we have provided to them.
• Performs additional related duties as requested or required.

Requirements:

Education: Associates degree or work equivalent, Bachelors preferred

Technical Experience:

• One to three years of experience installing and maintaining systems in a LAN/WAN environment including wireless access points.
• One to three years of experience with MS Windows server operating and application systems.
• One to three years of experience with MS Windows workstation operating and application systems including Microsoft offices suite and MS Office O365 cloud environment.
• One to three years of experience applying anti-virus, web filtering, email filtering and business continuity systems
• One to three years experience doing structured cabling.
• Experience with Microsoft architecture specifically with Microsoft Active Directory preferred.

Certification: Microsoft, Cisco, VM Ware, CompTIA A+ and other professional certifications preferred.

Other: Valid driver's License required

Recruiter contact:

Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.