Customer Service - Account Representative
Schofield, WI 
Posted 21 days ago
Job Description


We are looking to hire an Account Representative to join our collaborative team at our beautiful, yet casual office environment in Schofield, WI (No remote option). Here, we strive to make you feel at home where your unique contributions can help drive our success. We focus on wellbeing for all of our employees by providing a comfortable, welcoming work environment and fostering a healthy work life balance.

This position provides a flexible Monday - Friday schedule OR Four 10-HOUR SHIFTS! One 4-hour Saturday shift/month is required.
Competitive pay starting at $16.90/hour or more based on experience as well as a monthly bonus! And that's not all! Receive an additional $3.00/hour after 5:00PM and on Saturdays!

Who We Are

Born in the Midwest, we serve communities across the country by providing flexible, indirect lending options for customers who are looking to finance their dream home improvement project or finance a boat, RV or other recreational power sports. Aqua Finance focuses on what matters most, creating an unmatched experience for our partners, teammates, and the customers we serve.

Top Reasons to Work with Us!

  • Awesome career opportunities begin here -- we love to watch our team grow!
  • Our employees are passionate about building great teams and being great teammates
  • Excellent benefits to include Generous PTO, sick days, 8 paid holidays, personal days, PLUS volunteer time off!
  • We work off of good vibes only!
  • We appreciate you and want you to know it! We love to celebrate our amazing employees through Social Work Events - Pizza parties, grill outs, ice cream socials, sports events and more!
  • We love our community and donate/volunteer for charity fundraising events.

What Does an Account Representative Do?

  • Proactively make outbound customer service collection calls to existing loan customers on past due accounts all while providing high quality customer service experience and maintaining trustful relationships
  • Present financial solutions and negotiate payment plans with customers based on individual needs that meet the goals of both the customer and Aqua Finance
  • Organize and track outstanding debt accounts
  • Document and track activity on collection accounts

What do I need to be an Account Representative?

  • Strong customer service skills highly desired
  • Excellent phone, written and listening skills with the ability to work with a spectrum of personalities
  • Self-starter who can identify needs and offer potential solutions
  • Team player who is flexible and works well under tight deadlines in the face of changing priorities and business needs
  • Knowledge of collection techniques or accounts receivable experience helpful, but not necessary
  • Previous Accounts Receivable experience helpful
  • Proficient PC skills in Microsoft Office Word and Excel



Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
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