Inside Sales/Customer Service Representative
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Brookfield, WI  / Milwaukee, WI 
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Posted 8 days ago
Job Description

Timber Creek, an FCA Packaging Brand, is adding a Inside Sales Representative to our Sales and Customer Service Department. We are looking for a hardworking individual who is driven to achieve. The right candidate will be working with some of our top customers and be one of the primary points of contact for customer orders, design changes and service.

About the Company

Timber Creek was recently acquired by FCA Packaging, creating a new Company, Timber Creek, an FCA Packaging Brand. Timber Creek specifically is a custom wood packaging manufacturing company based in Milwaukee, WI. With 400+ employees, integrated sawmills and multiple production facilities in Wisconsin, New York and Tennessee, we are one of the largest wood packaging solution providers in the Midwest.

Summary

The Inside Sales Representative is responsible for providing the best possible service to the organization's customers by addressing and resolving customer inquiries and problems, processing orders, preparing services orders, tracking quotes, and resolving billing issues. They work closely with the sales team to ensure customer expectations are met or exceeded. They are always expected to model professional behavior.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

1. Enter new orders into TCM by following a pre-determined process, ensuring the system generates an acknowledgement of order within 24 hours.

2. Check customer purchase orders for current pricing and escalate differences to outside sales or management, as necessary.

3. Ensure invoicing is completed timely and accurately.

4. Provide excellent customer service to existing customer base, thus maintaining and improving business relationships.

5. Successfully communicate customer needs with production facilities and adjust customer expectations, as necessary.

6. Monitor Open orders weekly.

7. Answer Phones as needed.

8. Arrange stock orders as needed.

9. Maintain cooperative working relationship with leaders and collaborate on problem solving.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Requires a high school diploma and one to three years of related experience; or a combination of education and experience.

Language Skills

Ability to read and interpret documents such as open orders, service logs, and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.

The noise level in the work environment is usually moderate.

Timber Creek is an Equal Opportunity Employer of Minorities, Females, Veterans, and Individuals with Disabilities.
 

 

Job Summary
Employment Term and Type
Regular, Full Time
Hours per Week
40+
Work Hours (i.e. shift)
1st Shift
Required Education
High School or Equivalent
Required Experience
3+ years
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