Member Loyalty Specialist
West Bend, WI 
Posted 4 days ago
Job Description

Would friends and strangers describe you as an extrovert? Are you fluent with words and highly persuasive if you are passionate about something? Do you thrive in an organization that values your ability to build relationships in a fast-paced environment? Then this position is for you!

* Hours for this position are Monday-Friday from 8:00AM-4:30PM CST.  You can work from home or at our HQ in West Bend, WI *

Position Summary: 

The purpose of this position is to make sure that members receive unprecedented customer service and remind them of the amazing benefits they receive as a USCCA member. Member Loyalty Specialists do this by having great phone and email conversations using the AIDINC communication model. This is an outbound calling position to customers who have had an existing relationship.   


  • Call members for past due payments 
  • Renew members that are about to expire 
  • Have awesome conversations with members
  • Be clear, confident and concise on the phone
  • Follow up with customers when promised, and find and fulfill their needs
  • Deepen and retain member relationships through needs assessment
  • Empathizes with members and provide offers & solutions to make it easy for members to acquire a USCCA product
  • Other outbound campaigns to meet the needs of the business

Skills you’ll need to do this job effectively:

  • Excellent organizational and time management skills
  • Relentless follow-through and ability to prioritize multiple tasks
  • Desire to “WOW” customers daily
  • Ability to identify and resolve problems
  • Strong interpersonal skills and ability to quickly establish rapport with people
  • Embody an empathetic approach to every conversation
  • Demonstrates the Core Values of Delta Defense, LLC


Special Notes/Instructions
Please apply online at
Job Summary
Employment Term and Type
Regular, Full Time
Salary and Benefits
Variable comp and no cap on commission! At Delta Defense our employees enjoy one of the best benefits packages in the business, including a flexible casual dress environment, comprehensive medical, dental and vision plans. Our new building offers ergonomic stand-up desks, natural light, open cafe style dining spaces, and a free workout facility.  Additionally, we have an onsite library and offer personal and professional development opportunities, books and courses.  
Required Education
High School or Equivalent
Required Experience
1+ years
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