Job Title: Account Manager
Experience in IT sales preferred.
SUMMARY: As an Outside Sales Professional, you will work closely with customers to grow and promote the sale of products and services offered by our company. The Outside Sales Professional is the first line of contact with all new customers and along with their Technical Sales Team, the Outside Sales Professional will establish and maintain long-term business relationships with new and current customer base. The Outside Sales Professional will work regularly with other members of the sales team and colleagues from a range of departments, such as Marketing, Purchasing, Production and Quality Assurance, as well as Senior Management and Leadership representatives. KEY RESPONSIBILITIES:
Close and grow sales through professional communication with potential clients in our marketplace
Manage, interpret customer requirements by speaking with clients to understand, anticipate their needs.
Communicate sales or service opportunities and customer concerns or suggestions
Identify and resolve client concerns; recommending a course of action to alleviate these concerns in thefuture
Coordinates company staff to provide exemplary service to customers
Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively
Work with the engineering team to ensure customer project requirements are met
Maintaining records of customer communications and contact information as required within CRM
Making technical presentations to Decision Makers and Prospective Buyers
Preparing responses to RFP (request for proposals) and RFI (request for information)
Attending and participating in trade shows, conferences and other marketing events
Maintain awareness of pertinent client information, future plans, payment performance; communicate any client information that may affect company decisions to appropriate departments as needed
Researches market requirements and market data
Maintain knowledge of competitor products and identify and report intelligence on competitor pricing or marketing strategies
Demonstrate and explain best practices in installation techniques for all company products
Submit a variety of sales status reports as required, including activity, closings, follow-up, and adherence to goals
Submit prospective customer engagement plans, schedule client meetings and action plans for follow-up
Is chiefly responsible for setting the customer's expectations, for any sold product and service
KEY PERFORMANCE INDICATORS:
Meet Monthly Sales Quotas, as defined.
Perform and Document a Minimum of sales & promotional events per week.
Participate in Sales Accountability Meetings with Sales Manager
Schedule for and Plan to Attend Company-Sponsored Civic and Community Events
Three (3) to Five (5) years of proven Sales Experience, in actively closing Net-New Business Prospects
Technology sales and/or HaaS, SaaS experience a plus.
Strong interpersonal, communication (verbal and written) and organizational skills
Previous experience with delivering Presentations to Potential Clients
Valid Driver's License
Microsoft Office proficiency required, especially in Excel, PowerPoint, and Outlook.