Auto req ID: 2084
Title: Visitor Experience Associate
Job Function: Marketing
Company: Harley-Davidson Motor Company
Full or Part-Time: Part Time
A walk through the Harley-Davidson Museum is a walk through the history of America. With an unrivaled collection of Harley-Davidson® motorcycles and memorabilia, a 20-acre, park-like campus, and a calendar full of activities, the H-D Museum is one of Milwaukee, WI’s top tourist destinations for visitors from around the globe. Join the H-D Museum as a Visitor Experience Associate and help create an experience that will stay with visitors for a lifetime.Overview
The main duty of this position is to represent Harley-Davidson in a positive manner while providing the highest level of customer service to all guests. Tour Guides conduct factory tours that inform, educate and entertain based on guidelines and script set by Harley-Davidson. When not on tour, Tour Guides interact with guests throughout Tour Center exhibit and retail areas. Tour guides ensure that safety and security guidelines are followed at all times both in the factory and in the Tour Center. The Tour Guide is responsible for the safety and well-being of guests throughout their tour experience inside of both the Tour Center and the factory.
The diversity within our guest base requires all individuals to have a friendly / outgoing customer focused approach at all times. Individual must have a positive attitude and good interpersonal skills. Public speaking skills and comfort with communicating and enforcing policies in a friendly manner are required. Clear verbal communication and proper enunciation is required for this position. This individual should be professional, yet approachable and recognize flexibility within certain situations. The ability to memorize information, accept, and act on feedback is pertinent. This is a team environment, which requires working collaboratively with others. This position requires the individual to take and follow instructions. Must adhere to all policies and procedures as outlined in the Tour Center Operations Manual.
Applicants must be currently authorized to work in the United States.
Direct Reports: No
Travel Required: 0 - 10%
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance
Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee
Job Segment: Guide, Housekeeping, Event Planning, Hospitality, Retail