Our Customer Service Specialists are responsible for addressing inquiries and entering orders from our customers and sales representatives. Our ideal candidate will have a proven track record in a customer service environment with proven problem solving and communication abilities. This position is based out of our show room in Wausau, WI.
Principle Duties & Responsibilities Provides an Exceptional Customer Experience
Greets customers and communicates in a professional friendly manner at all times. (In Person, Phone, Email, Web Chat etc.)
Ability to ask pointed questions to determine customer challenges and needs.
Offer effective solutions by partnering with Purchasing and/or directly with vendors to provide a variety of options in a timely manner.
Manages orders directly from customers and salesmen received via Phone, Email, Fax, and Web.
Exceptional ability to follow through and bring all tasks and inquiries to completion in an accurate and timely manner while meeting customer expectations.
Record details of customer interactions and transactions within customer database
Responsible for Order Management
Processes orders into the ERP, determines product availability, pricing, delivery methods, understand special customer requirements; thus, ensuring accuracy and completeness.
Proactively communicates with the customers to resolve order related issues
Facilitates other services for customers such as providing quotes, literature, and SDS requests.
Works with other departments to resolve product supply issues impacting timely deliveries to the customers.
Interacts with internal teams to inform them of product and/or sales problems. Work together to improve logistics of our products to the customers.
Manages orders to ensure delivery utilization (consolidation of backorders, timely release of backorders, etc.)
Responsible for direct shipment orders to customers; thus, creating required PO’s with vendors.
Ability to recommend appropriate sell prices by utilizing pricing and margin calculations.
Responsible for Researching & Recommending Solutions
Assists with Customer Service Requests by gathering the information from the customer or Nassco sales representative, researching relative information such as costs, pricing, literature, images, lead time and communicating back in a timely manner.
Partners with purchasing & manufacturer partners to provide solutions to customer and Nassco’s Sales inquiries.
Knowledge, Skills, & Abilities
Exudes positive demeanor and can-do attitude at all times.
Must possess exceptional verbal and written communication skills. Fluent in Spanish preferred but not required.
Must be a self-starter and team player with a focus on serving and helping others.
Capable of challenging conventional wisdom, be open-minded, and self-confident in the face of resistance.
Effectively communicate, motivate others, obtain information, and respond to inquiries in a professional manner.
Ability to make sound business decisions and judgments with or without management approval.
Detail oriented, organized, and possess the ability to multi-task.
Must have strong Microsoft Office skills (including Word, Excel & PowerPoint)
Experience with CRM preferred
Nassco, Inc. was founded in 1955 and is a family-owned organization. Nassco is a recognized leader and trusted partner in the janitorial and packaging industries. At Nassco, our number one goal is building lasting relationships though cost-effective solutions, the highest quality products, and exceptional service.
Industry Competitive Salary
Medical, Dental, Vision, Disability and Life Benefits
401(k) plan with employer match
Nassco is an Equal Opportunity and Affirmative Action Employer