Commercial Claims Advocate
Mount Pleasant, WI 
Posted 9 days ago
Job Description
    Job LocationsUS-WI-Mount Pleasant
    Commercial Claims Advocate
    Location : Address1103 Hunter Drive, Mt. Pleasant, WI 53406

    Position is responsible for all aspects of client claims servicing and acts as a liaison between the insurance company and the Johnson Insurance client by advocating on their behalf during high level and challenging claim situations. Acts as a business partner to all Johnson Insurance and Johnson Financial Group associates.

    Key Responsibilities

    • Responsible for coverage analysis, when claims are reported to ensure any potential problems are identified and communicated timely.
    • Deliver client services including education around claims and risk reduction with or without the producer.
    • Monitor a large and/or complex claims and provide updates as appropriate to clients and producers until claim is closed.
    • Responsible for handling all levels of correspondence.
    • Maintain existing electronic files, respond to telephone, email or fax inquiries from both clients and companies.
    • Educate business partners and clients in linking WC claims severity & frequency to cost.
    • Work as a team with other insurance service associates.
    • Follows agency workflows and procedures. Utilizes agency management system.
    • Keeps current on carriers, product knowledge and trends in the marketplace.
    • Alert management of potential Errors & Omissions immediately upon discovery.

    Required Experience

    • High school diploma or equivalent required.
    • Prior experience in commercial insurance client service or related field, as well as coverage knowledge is highly desired.
    • Ability to stay abreast of emerging technology essential.
    • Ability to work in a fast-paced environment with ever-changing priorities.
    • PC proficiency in a windows environment required, including Word and Excel.
    • Proficiency in keyboarding.
    • Professional communication both verbally and written.
    • Familiarity with the Applied Agency System with Epic a plus.
    • Designation a plus – CPCU, RPLU, CIC, AAI, CISR or ACSR

    Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities


    Job Summary
    Start Date
    As soon as possible
    Employment Term and Type
    Regular, Full Time
    Required Education
    High School or Equivalent
    Required Experience
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