4imprint

Credit Customer Care Associate Job at 4imprint in Oshkosh, WI


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Position:
Credit Customer Care Associate
Enjoy a fun business culture!
Company:
Job Location(s):
Oshkosh, WI
Start Date:
ASAP
 
Special Notes/Instructions:
Equal opportunity/affirmative action employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
 
Employment Term:
Regular
Employment Type:
Full Time
Hours per Week:
40
Work Hours (i.e. shift):
M-F; 9:30am - 6:30pm
Starting Salary Range:
$14 - $16
Salary/Benefit Notes:
Required to work until 7:30 1-2 nights per week.
 
Required Education:
High School or Equivalent
Required Experience:
1 to 20+ years
Required Security Clearance:
None
Related Categories:
Accounting - General, Admin - Data Entry/Billing, Customer Service - Call Center

Position Description

PURPOSE:  To establish open lines of credit for customers and process credit card, check and wire transactions.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Evaluate customer’s accounts for open lines of credit based upon:
  • Dun & Bradstreet information.
  • Credit references.
  • Past history with 4imprint.
  • Corporate Account Guidelines.
  • Business Information Reports as needed.
  • Process all credit card transaction
  • Authorizing the credit card for an order to be released.
  • Charging the credit card.
  • Notify customer if credit card was declined, rejected or otherwise not acceptable.
  • Refunding customer’s credit cards due to overcharges resulting from claims change of credit cards or cancellation.
  • Investigate credit card discrepancies.
  • Printing and sending all receipt of charge or credits requested by customer.
  • Verify purchase order requirements from 4imprint customers.
  • Back up to the Accounting Claims.
  • Monitor all Tabs in the Credit Control Launch Pad.
  • Follow up on all Credit Fail or Committed orders.
  • Request cancellation of any item in credit fail or committed over 30 days old to sales team.
  •  Receive and handle all incoming internal and external phone calls and emails regarding all phases of credit.
  • Assist in processing and report reviewing when assigned by manager.
  • Responsible for working the credit email bin.
  • Responsible for the Credit letter email bin.
 KEY COMPETENCIES:
  • Excellent communication skills.
  • Ability to perform several tasks efficiently and accurately.
  • Ability to work in a team environment.
  • Excellent organizational and follow-up skills with attention to detail.
  • Adaptable to change.
  • Ability to work well under pressure.
  • Ability to multi-task and prioritize work accordingly.
  • Exceptionally Organized.
  • Self-Motivated.
  • Goal Orientated.
  • Big Picture perspective.
  • Quick and Accurate Typist.
 EDUCATION/SKILLS/EXPERIENCE:
  • High school diploma or equivalent.
  • Customer service experience a plus.
  • Prior credit experience a plus.
  • Knowledge of Excel, Microsoft Word and Windows.

Equal opportunity/affirmative action employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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