4imprint

Accounting Customer Care Associate Job at 4imprint in Oshkosh, WI


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Position:
Accounting Customer Care Associate
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Company:
Job Location(s):
Oshkosh, WI
Start Date:
ASAP
 
Employment Term:
Regular
Employment Type:
Full Time
Hours per Week:
40
Work Hours (i.e. shift):
Monday-Friday; 9:30am-6:30pm
Starting Salary Range:
$13.00-$15.00
Salary/Benefit Notes:
Equal opportunity/affirmative action employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
 
Required Education:
High School or Equivalent
Required Experience:
1 to 20+ years
Required Security Clearance:
None
Related Categories:
Accounting - General, Admin - Data Entry/Billing, Customer Service - Call Center

Position Description

Assist the Collections Department by obtaining payments for outstanding invoices via telephone calls, emails and regular mail.  Process credit card charges and refunds; call on declined credit, expired and fraudulent credit cards.  Assist the Credit Department, Accounts Receivable Department, and Accounts Receivable Interns as needed in all areas including special projects in a professional work environment.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.
  • Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
  • Assist with both Collection and Credit duties.
  • Assist with Collection Calls and responsibilities.
  • Assist with Credit Calls and responsibilities.
  • Back up for placement of collection accounts with external agencies.
  • Prepare Refund Check Register
  • Clear up outstanding un-cashed refund checks.
  • Analyze and determine open account limits using Dunn and Bradstreet and Equifax information along with credit references.
  • Responsible for Accounting Claims Email Bin.
  • Back up for follow-up on calls for declined credit cards as needed.
  • Back up for processing Credit Card Charges and Refunds as needed.
  • Accounts Receivable Back Up Processor
  • Back up for Credit Applications and processing the Accounts Receivable Email Bin.
  • Back up for reviewing and processing customer purchase orders.
  • Change and Correct Customer Invoice Addresses
  • Process Bankruptcy paperwork as needed
  • Process Daily Reconciliations of all credit card transactions
  • Create, document, and maintain all applicable job procedures.
 KEY COMPETENCIES:
  • Excellent communication skills.
  • Ability to perform several tasks efficiently and accurately.
  • Ability to work in a team environment.
  • Excellent organizational and follow-up skills with attention to detail.
  • Adaptable to change.
  • Ability to work well under pressure.
  • Ability to multi-task and prioritize work accordingly.
  • Exceptionally Organized
  • Self Motivated
  • Goal Orientated
  • Big Picture perspective
  • Quick and Accurate Typist
 EDUCATION/SKILLS/EXPERIENCE:
  • High school diploma or equivalent
  • Prior Collections or Credit experience a plus.
  • Customer Service experience a plus.
  • Basic knowledge of accounting terminology.
  • Excel, Microsoft Word, and Windows proficiency.

Equal opportunity/affirmative action employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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