Responsible for collecting delinquent customer accounts based upon company guidelines and addressing customer inquiries and issues related to Financial Services or general service activity.
- Initiates outbound calls to customers with delinquent accounts to obtain commitments to pay, ensuring Financial Services goals are achieved. - Enters suspends, disconnects and reconnects through the billing system in accordance with company and market policies. - Researches customer issues where required and follows up with customers as quickly as possible to resolve problems. - Receives inbound calls from customers inquiring on billing, account balance, and payment information, and general service issues. - Assists in other tasks or projects as assigned. - Receives inbound calls from customer with past due accounts, collecting payment or negotiating payment arrangements to bring their accounts up to date.
- High school diploma or state equivalency certification required; college degree preferred. - Cellular experience preferred. - Minimum of 2 years of Collections experience preferred. - Customer Service experience preferred. - Experience in an automated high volume collections environment preferred. - Experience with predictive dialing technology preferred. - Experience with Windows based PCs, including general office software knowledge required. - Ability to remain flexible and adaptable in a fast-paced environment required. - Effective organizational, decision making and interpersonal skills required. - Excellent verbal and written communication skills required. - Hiring for evening shift (1 p.m. - 10 p.m. Sundays off). - Must be fluent in Spanish and English.