Financial Services Rep - Bilingual - Spanish, Madison, WI Job
Madison, WI
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Posted 49 months ago
Position No Longer Available
Position No Longer Available
Job Description
Financial Services Rep - Bilingual - Spanish, Madison, WI-FIN000172

Responsible for collecting delinquent customer accounts based upon company guidelines and addressing customer inquiries and issues related to Financial Services or general service activity.

- Initiates outbound calls to customers with delinquent accounts to obtain commitments to pay, ensuring Financial Services goals are achieved.
- Enters suspends, disconnects and reconnects through the billing system in accordance with company and market policies.
- Researches customer issues where required and follows up with customers as quickly as possible to resolve problems.
- Receives inbound calls from customers inquiring on billing, account balance, and payment information, and general service issues.
- Assists in other tasks or projects as assigned.
- Receives inbound calls from customer with past due accounts, collecting payment or negotiating payment arrangements to bring their accounts up to date.

- High school diploma or state equivalency certification required; college degree preferred.
- Cellular experience preferred.
- Minimum of 2 years of Collections experience preferred.
- Customer Service experience preferred.
- Experience in an automated high volume collections environment preferred.
- Experience with predictive dialing technology preferred.
- Experience with Windows based PCs, including general office software knowledge required.
- Ability to remain flexible and adaptable in a fast-paced environment required.
- Effective organizational, decision making and interpersonal skills required.
- Excellent verbal and written communication skills required.
- Hiring for evening shift (1 p.m. - 10 p.m. Sundays off).
- Must be fluent in Spanish and English.

Job: Financial Services
Location(s): Wisconsin-MADISON_WI

 

Position No Longer Available
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
 This company is a Federal Contractor
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U.S. Cellular
Financial Services Rep - Bilingual - Spanish, Madison, WI Job
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