Work Schedule:

100% FTE, 40 hours per week. Shifts scheduled Monday through Friday between the hours of 8:30 AM - 5:00 PM. Hours may vary based on the operational needs of the department.

Pay:

Pay starts at $18 per hour, work experience that is relevant to the position will be taken into consideration.

Be part of something remarkable.

Join us for an In-Person Hiring Event on September 28 from 9:00 am - 1:00 pm at 301 S. Westfield Rd., Madison, WI.

We are seeking a Patient Scheduling Specialist/Representative to:

• Perform duties to facilitate and coordinate scheduling of non-surgical procedures.
• Be responsible for highly variable scheduling work typically due to scheduling in a Specialty Care Environment.
• Complete multi-disciplinary scheduling - comprehensive clinics with more than one billing provider in which multiple providers across multiple disciplines require scheduling for the same date of service for a patient.

What to know:

• Save time and apply online in advance or apply on-site at event.
• On the spot interviews for eligible applicants.
• A competitive starting pay.
• Generous benefits package, including health insurance, paid time off and free bus passes.
• Professional growth and career advancement opportunities available.

Masks will be required for attendees and staff at the event. If you are experiencing any COVID-19 symptoms, have been exposed or currently have COVID-19, please apply on-line to our current posting and we can conduct a virtual interview.

Education:

Minimum - High school diploma or equivalent.

Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field.

Work Experience:

Minimum - One (1) year of previous experience working in an office or customer service environment.

Preferred - Previous experience working in healthcare, scheduling patients, and coordinating multiple activities in an office setting.

Scheduling at UW Health is undergoing a redesign to better serve our patients. As part of this redesign our scheduling positions are changing as well! Scheduling positions at UW Health will eventually fall into 3 types of positions:

• Appointment Center positions - these schedulers help patients over the phone and will be able to help patients with multiple types of appointments.
• On-site check-in/check-out staff - these schedulers help patients in person in the clinics, and also place outbound phone calls between helping patients in-clinic.
• On-site Appointment Center positions - these schedulers are located on site at the clinic, but primarily do phone-based work. While doing phone-based work they will sit at a desk that is not patient-facing, but will come to the check-in/check-out desks to help patients in person when the check-in/check-out scheduler is away from desk (i.e. breaks, lunches, etc.).

If you are hired into a department that has already gone through the redesign process you will be hired into one of these positions. However, if you are hired into a department that has not yet undergone the redesign process, it is likely that the scope of your role and/or the location you report to may change once your area goes through redesign.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.

in Madison is a Magnet-designated facility that's and considered one of the nation's leading hospitals, teaching institutions and referral centers.

in Madison, Wisconsin-also a Magnet-designated facility-provides specialized care in a healing environment designed especially for pediatric patients and their families. American Family Children's Hospital is a comprehensive pediatric medical and surgical center , with nationally recognized pediatric specialists in a wide range of fields. It is also home to our and , which cares for the tiniest patients throughout Wisconsin and beyond.

East Madison Hospital - on Madison's east side - is UW Health's newest hospital and one of the most advanced hospitals and wellness centers in the country. Here, health care is seen as a holistic endeavor where our mission is to not only diagnose and treat you when you're sick, but also to partner with you in health and wellness.

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

UW Health Research Park Clinic - on Madison's west side, is an 84,000-square foot facility housing physician and rehabilitation professionals in Cardiology, Integrative Medicine, Orthopedics, Radiology, Spine and Sports Medicine. Our Fitness Center provides a resource for both working with patients while under our care and providing education after discharge. This environment creates many opportunities for face-to-face collaboration in the care of our patients.